1874474 - Crash in [@ RtlpFreeHeapInternal | RtlFreeHeap | <unknown in amdxx64.dll> | TCLSWrappers<T>::CLSDestroy]

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect, P2)

Description

[Sean Feng [:sefeng211]]

Crash report: https://crash-stats.mozilla.org/report/index/fb59715b-875d-435f-a788-9371d0240110

Reason: STATUS_HEAP_CORRUPTION

Top 10 frames of crashing thread:

0  ntdll.dll  RtlReportFatalFailure  
1  ntdll.dll  RtlReportCriticalFailure  
2  ntdll.dll  RtlpHeapHandleError  
3  ntdll.dll  RtlpHpHeapHandleError  
4  ntdll.dll  RtlpLogHeapFailure  
5  ntdll.dll  RtlpFreeHeapInternal  
6  ntdll.dll  RtlFreeHeap  
7  amdxx64.dll  <unknown in amdxx64.dll>  
8  amdxx64.dll  <unknown in amdxx64.dll>  
9  amdxx64.dll  <unknown in amdxx64.dll>  

Comment 1

[BugBot [:suhaib / :marco]]

The bug is linked to a topcrash signature, which matches the following criteria:

• Top 10 desktop browser crashes on nightly
• Top 5 GPU process crashes on release

For more information, please visit BugBot documentation.

Comment 2

[Kacper Michajłow [:kasper93]]

It started after 23.12.1 driver update. I've seen also memory corruption and crashes from amdxx64.dll in mpv during normal video playback. But most of the time it is on deinit.

Comment 3

[Kacper Michajłow [:kasper93]]

After updating to 24.1.1 I no longer see the crashes on my end. On crash-stats I see the affected is amdxx64.dll/876854fee87d4518948398280f4948fc1 (23.12.1) for all those reports. So it seems to be fixed in recent driver release.

Comment 4

[Jim Mathies [:jimm]]

Graphics driver related, moving this over. Good to hear the update addressed it. If that's the case, we should see this signature drop off over time.

Comment 5

[BugBot [:suhaib / :marco]]

The severity field is not set for this bug.
:bhood, could you have a look please?

For more information, please visit BugBot documentation.

Comment 6

[BugBot [:suhaib / :marco]]

Based on the topcrash criteria, the crash signature linked to this bug is not a topcrash signature anymore.

For more information, please visit BugBot documentation.

Comment 7

[Bob Hood [:bhood]]

Paul, just FYI.

Comment 8

[BugBot [:suhaib / :marco]]

Redirect a needinfo that is pending on an inactive user to the triage owner.
:bhood, since the bug has recent activity, could you please find another way to get the information or close the bug as INCOMPLETE if it is not actionable?

For more information, please visit BugBot documentation.

Comment 9

[Bob Hood [:bhood]]

Looks like crash volume has attenuated as predicted. Jeff, should we consider blocklisting this driver version?

Comment 10

[Jeff Muizelaar [:jrmuizel]]

Since the crash is intermittent and should only take down the GPU process I think it's better to leave people with acceleration and just do nothing.

Comment 11

[BugBot [:suhaib / :marco]]

Closing because no crashes reported for 12 weeks.