1878870 - Mozilla Firefox Snap for Ubuntu, Firefox 122.0 (64-bit), cannot autofill credit cards or add payment method

Status: UNCONFIRMED

(Toolkit :: Form Autofill, defect, P3)

Description

[russell.s.harper]

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:122.0) Gecko/20100101 Firefox/122.0

Steps to reproduce:

Go to a site requiring payment, credit cards show, but won't autofill. Tried several sites all the same.

Go to Settings, search for Payment Methods, add a payment method, Save does nothing.

Actual results:

Go to a site requiring payment, credit cards show, but won't autofill. Tried several sites all the same.

Go to Settings, search for Payment Methods, add a payment method, Save does nothing.

Expected results:

Autofill credit card information.

Add new payment method.

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Toolkit::Form Autofill' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Comment 2

[russell.s.harper]

(In reply to BugBot [:suhaib / :marco/ :calixte] from comment #1)

The Bugbug bot thinks this bug should belong to the 'Toolkit::Form Autofill' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Comment 3

[russell.s.harper]

(In reply to russell.s.harper from comment #0)

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:122.0) Gecko/20100101 Firefox/122.0

Steps to reproduce:

Go to a site requiring payment, credit cards show, select one.

Go to Settings, search for Payment Methods, add a payment method.

Actual results:

Credit cards show, select one, but won't autofill. Tried several sites, all the same.

Add a payment method, Save does nothing.

Expected results:

Autofills credit card information.

Adds new payment method.

Comment 4

[russell.s.harper]

I think this represent a serious problem in Firefox. If the browser can't be used for payment methods, that will lead to users dropping Firefox, as I am now doing.

Comment 5

[BugBot [:suhaib / :marco/ :calixte]]

The severity field is not set for this bug.
:serg, could you have a look please?

For more information, please visit BugBot documentation.

Comment 6

[Sergey Galich [:serg]]

russell.s.harper sorry you are running into this issue, I suspect this is related to the Bug 1755786.
Do you see any errors or warnings in the ☰ > More tools > Browser Console when you try to add or edit a credit card or when you try to fill it in the webpage?

Comment 7

[russell.s.harper]

I see this when I try to add a payment method:

NS_ERROR_ABORT: User canceled OS unlock entry
encrypt resource://gre/modules/OSKeyStore.sys.mjs:320
editDialog.js:232:15
handleSubmit chrome://formautofill/content/editDialog.js:232

Unfortunately, when I was encountering the issue, one of the suggestions was to delete the existing payment method and re-enter it, so I don't have any I can test with a purchase.

Comment 8

[Sergey Galich [:serg]]

This is a puzzle, on Linux code that produce these messages should not be running at all. What do you see if you type AppConstants.platform and hit Enter in the Browser Console?

Comment 9

[russell.s.harper]

AppConstants.platform
"linux" 

Comment 10

[BugBot [:suhaib / :marco/ :calixte]]

The severity field is not set for this bug.
:serg, could you have a look please?

For more information, please visit BugBot documentation.