1880238 - Hubspot chat widget missing on localbox.cl with Strict ETP

Status: RESOLVED WONTFIX

(Core :: Privacy: Anti-Tracking, defect, P3)

Description

[Calin Tanase (OOO until 22nd of Nov)]

Attachment: chat button Strict vs Standard ETP.mp4

Environment:
Operating system: Windows 10
Firefox version: Firefox Nightly 124.0a1 (2024-02-13)

Preconditions:
• ETP set to STRICT
• Clean profile

Steps to reproduce:

1. Go to https://localbox.cl
2. Check if the chat button gets displayed on the bottom right corner of the page

Expected Behaviour:
The chat button gets displayed on the page.

Actual Behaviour:
The chat button is missing.

Notes:

1. Screen rec attached
2. Reproducible on Firefox Release as well
3. Not reproducible with Standard ETP
4. Reproducible with both Standard and Strict ETP in Private mode

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

Since nightly and release are affected, beta will likely be affected too.
For more information, please visit BugBot documentation.

Comment 2

[Dan Mehic]

ETP strict blocks this element and cookie access of hubspot.com because it's categorized as a tracker.