1881045 - Adding Qwant and Ecosia to Secondary Search Firefox [Desktop V124]

Status: RESOLVED FIXED

(support.mozilla.org :: Knowledge Base Content, task)

Description

[Carolin Rother]

Did you check out the steps and FAQs for submitting requests to the CX content team?

Note: Learn more at https://mozilla-hub.atlassian.net/wiki/spaces/MSS/pages/21430745/Mozilla+Support+Content

Is the content embargoed (no)? [REQUIRED]

Product

Choose one below and delete others. [REQUIRED]
Firefox Desktop (March 19th)
Firefox for Android and iOS unknown. Will open new ticket once we know more about timeline

Select the type of request.

Choose one or more below and delete others. [REQUIRED]
Update existing article: https://support.mozilla.org/en-US/kb/add-or-remove-search-engine-firefox

Please provide a summary of the request. [REQUIRED]

Qwant and Ecosia are planning to expand on secondary search into new selected European markets (see below). This is an opportunity to reflect the change i.e. with descriptions and updated screenshots on the existing article. Below you find a list of countries where the update will happen:

Qwant: Belgium, Italy, Netherlands, Spain, Switzerland
Ecosia: Austria, Belgium, Italy, Netherlands, Spain, Sweden, Switzerland

Is this an on- or off-train release? Firefox 124 [REQUIRED]

What is the anticipated release date? [REQUIRED]

March 19th for Desktop.

Does the content need to be published prior to the release date? If so, when? [REQUIRED]

No need to be published prior to release date

Does the content need to be localized in any languages outside of EN-US? If yes, please indicate which languages. [REQUIRED]

Note: Minimum of 10 days required for translation requests.
Qwant: Belgium (de,fr,nl), Italy (it), Netherlands (nl), Spain (es-ES), Switzerland (de,fr,it)
Ecosia: Austria (de), Belgium (de,fr,nl), Italy (it), Netherlands (nl), Spain (es-ES), Sweden (se), Switzerland (de,fr,it)

Please include any related JIRA/Github/Bugzilla tickets, documentation, demos or practical use cases. [REQUIRED]

n/a

Please include links to any design assets, visuals, figma files, etc. [REQUIRED]

Note: Please include final visual assets only.
n/a

Please add instructions for testing that will enable us to replicate the expected product behavior. [REQUIRED]

n/A

Does the content need approval prior to publishing? If so, by who? [REQUIRED]

Austin Lau, Henry Moseti

Comment 1

[Lucas Siebert]

Articles to update:
https://support.mozilla.org/en-US/kb/add-or-remove-search-engine-firefox
https://support.mozilla.org/en-US/kb/change-your-default-search-settings-firefox

Comment 2

[Mike Kaply [:mkaply]]

I assume the goal here is just to update the screenshots?

Comment 3

[Carolin Rother]

Hello, just an update that mobile has no timeline yet. I'll remove that from the description above and open a new ticket once mobile is ready. TY

Comment 4

[Mark Banner (:standard8)]

Please can someone explain the expected changes? Comment 0 doesn't detail what changes on the pages are actually expected.

We don't expect to list exactly where we're deploying to as we don't currently, and that would be a long, complicated list. Given that Ecosia/Qwant aren't delivered everywhere, what would be the update here?

Comment 5

[Carolin Rother]

Thanks for reaching out. As we entered a deal with both search engine providers Qwant and Ecosia it would be great to mention them on some touchpoints.

I see an opportunity to make updates to this article: https://support.mozilla.org/en-US/kb/change-your-default-search-settings-firefox.

• Update screenshots mentioning the two partners in respective markets (see bug description), i.e.
  - screenshots of settings
  - secondary search bar in awesome bar

Suggestion (nice to have, not a must have)

• add an explainer for each secondary search partner that comes pre-installed in the awesome bar

Comment 6

[Mark Banner (:standard8)]

(In reply to Carolin Rother from comment #5)

Suggestion (nice to have, not a must have)

• add an explainer for each secondary search partner that comes pre-installed in the awesome bar

This would probably be difficult and not worth the work. We have 40+ search engines that are deployed according to various locale/region combinations. If we did do this, then any text would need to be discussed with BD.

Comment 7

[Dianna Smith [:diannaS]]

As a reminder go live is on Tuesday. Was there on the decision on what changes needed to happen on the articles mentioned in #c1?

Comment 8

[Lucas Siebert]

I'm working on a draft for an updated SUMO article that includes this change. I'll post it here by EOD.

Comment 9

[Lucas Siebert]

Below are the initial drafts aimed at incorporating this update and refreshing the remaining content. Could you review the comments and assist in determining if everything required is included?
*Add or remove a search engine in Firefox - https://docs.google.com/document/d/1VXDCmGke_IAdxDSvo3sRjPHMBW40II7jW5cn3EO4tu0/edit
*Change your default search settings in Firefox - https://docs.google.com/document/d/1mwkBC0jHHy4iagYcVSJSAXwD9zTqKuKHVeIQhOvUJsE/edit

Comment 10

[Mike Kaply [:mkaply]]

Those Qwant and Ecosia sections are unnecessary.

We are adding Qwant and Ecosia as built in options to Firefox in certain regions (and they already exist in some).

So there is no reason to explain to a user how to add them manually.

Sorry for the confusion.

Comment 11

[Lucas Siebert]

(In reply to Mike Kaply [:mkaply] from comment #10)

Those Qwant and Ecosia sections are unnecessary.

We are adding Qwant and Ecosia as built in options to Firefox in certain regions (and they already exist in some).

So there is no reason to explain to a user how to add them manually.

Sorry for the confusion.

Appreciate you checking this, Mike! I will remove the sections dedicated to Qwant and Ecosia and concentrate on renewing the general screenshots. Regarding the need for updated screenshots that include Qwant and Ecosia as default options, could you support me in acquiring those?

Comment 12

[Mike Kaply [:mkaply]]

You can change the browser.search.region value in about:config to another region and see what it looks like.

Comment 13

[Lucas Siebert]

Hey there! The content updates are now live. If you catch anything that might need a tweak or two after a second review, feel free to shoot those suggestions my way :)
https://support.mozilla.org/en-US/kb/add-or-remove-search-engine-firefox
https://support.mozilla.org/en-US/kb/change-your-default-search-settings-firefox