Closed Bug 1883978 Opened 7 months ago Closed 7 months ago

Alerts/notifications interrupt typing with 123

Categories

(Toolkit :: Alerts Service, defect)

Firefox 123
defect

Tracking

()

RESOLVED DUPLICATE of bug 1878037

People

(Reporter: bugzilla.10.dggeorge, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:123.0) Gecko/20100101 Firefox/123.0

Steps to reproduce:

Type in a free form field in FF 123 or 123.0.1 (for example, composing gmail message)

Actual results:

If an "alert" or "notification" shows up - examples being business gmail or google pixel web-displayed text messages, which show up in the bottom right of the FF window - my ability to type is stopped until the alert/notification (sorry for my not having the right terminology) disappears.

Expected results:

My typing would continue, uninterrupted, while the alert/notification displayed.

(** UA Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:123.0) Gecko/20100101 Firefox/123.0 **)

The Bugbug bot thinks this bug should belong to the 'Core::Widget: Win32' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Component: Untriaged → Widget: Win32
Product: Firefox → Core
Component: Widget: Win32 → Alerts Service
Product: Core → Toolkit

Thanks for the report! We fixed this in Nightly in bug 1878037.

Status: UNCONFIRMED → RESOLVED
Closed: 7 months ago
Duplicate of bug: 1878037
Resolution: --- → DUPLICATE

(In reply to Kagami [:saschanaz] (they/them) from comment #2)

Thanks for the report! We fixed this in Nightly in bug 1878037.

*** This bug has been marked as a duplicate of bug 1878037 ***

I'd seen 1878037, which is marked as resolved. But I am still having this problem with 123.0.1, 64-bit

You're right, the fix is in 124/125 but not in 123 yet. For now you can try our beta release, or can wait until March 19 when 124 gets released as a new stable version.

Another option is to enable alerts.useSystemBackend from about:config for now. Given this bug only applies to users who disabled it, I assume you disabled it too. Do you have a specific reason to disable it?

Flags: needinfo?(bugzilla.10.dggeorge)

(In reply to Kagami [:saschanaz] (they/them) from comment #5)

Another option is to enable alerts.useSystemBackend from about:config for now. Given this bug only applies to users who disabled it, I assume you disabled it too. Do you have a specific reason to disable it?

This is interesting. I enabled what you'd said, and now I can continue to type while the alerts come in, without interruption. Although the "look" of the alerts is now different; they used to have a white background and now have a gray one, with, I think, a different typeface. Not important, but why would that change?

I remember disabling that alerts flag years ago, but have no idea why or when I did.

I'm using a Windows 10 computer now; I will try it on a Windows 11 computer tomorrow and guessing that will work too.

Flags: needinfo?(bugzilla.10.dggeorge)

(In reply to Kagami [:saschanaz] (they/them) from comment #5)

Another option is to enable alerts.useSystemBackend from about:config for now. Given this bug only applies to users who disabled it, I assume you disabled it too. Do you have a specific reason to disable it?

Sadly, the enabling alerts.useSystemBackend from about:config worked in Windows 10 as I indicated. But in Windows 11, it suppresses the alerts from displaying when an event (incoming gmail or google text message) happens. So I'm being forced to disable it again in Windows 11 until it's fixed.

it suppresses the alerts from displaying when an event (incoming gmail or google text message)

What exactly do you mean by suppress? It doesn't appear at all? Does it happen on other services too or just on specific ones?

Flags: needinfo?(bugzilla.10.dggeorge)

(In reply to Kagami [:saschanaz] (they/them) from comment #8)

it suppresses the alerts from displaying when an event (incoming gmail or google text message)

What exactly do you mean by suppress? It doesn't appear at all? Does it happen on other services too or just on specific ones?

Clarification: With alerts.useSystemBackend from about:config disabled, the alerts appear in the lower right of the screen (good) but inhibit my typing in Firefox until they go away after several seconds (bad).

Enabling alerts.useSystemBackend fixes the problem in Windows 10, although the alerts show up "different" - I think as Firefox alerts versus Windows alerts, but I could have it backwards. But I can continue typing while an alert displays.

Enabling in Windows 11, and no incoming alerts are shown. So I disabled alerts.useSystemBackend in order to see the alerts, even if doing so stops my typing.

Flags: needinfo?(bugzilla.10.dggeorge)

(In reply to bugzilldg from comment #9)

Enabling in Windows 11, and no incoming alerts are shown. So I disabled alerts.useSystemBackend in order to see the alerts, even if doing so stops my typing.

Hmm, we haven't got such report on Windows 11 and I can't reproduce it. I wonder the system is blocking it, can you check Settings app ➡️ System ➡️ Notifications and see if the feature is on for Firefox?

Flags: needinfo?(bugzilla.10.dggeorge)

(In reply to Kagami [:saschanaz] (they/them) from comment #10)

(In reply to bugzilldg from comment #9)

Enabling in Windows 11, and no incoming alerts are shown. So I disabled alerts.useSystemBackend in order to see the alerts, even if doing so stops my typing.

Hmm, we haven't got such report on Windows 11 and I can't reproduce it. I wonder the system is blocking it, can you check Settings app ➡️ System ➡️ Notifications and see if the feature is on for Firefox?

I am not 100% sure that my answers below are what you were seeking,, but in system > notifications settings:

  • Get notifications from apps and other senders is ON
    *** Allow notifications to play sounds is OFF
    *** Show notifications on the lock screen is ON
    *** Show reminders and incoming VOIP calls on the lock screen is ON
Flags: needinfo?(bugzilla.10.dggeorge)

(In reply to Kagami [:saschanaz] (they/them) from comment #10)

(In reply to bugzilldg from comment #9)

Enabling in Windows 11, and no incoming alerts are shown. So I disabled alerts.useSystemBackend in order to see the alerts, even if doing so stops my typing.

Hmm, we haven't got such report on Windows 11 and I can't reproduce it. I wonder the system is blocking it, can you check Settings app ➡️ System ➡️ Notifications and see if the feature is on for Firefox?

Sorry, after my earlier reply I found an app-specific set of notification settings. FF was turned off. I turned it on, re-enabled alerts.useSystemBackend and now I can see alerts (which look different from how they had) and continue typing in Firefox. I really appreciate your guidance.

Nice, thank you for letting me know everything is good now 👍

You need to log in before you can comment on or make changes to this bug.