Closed Bug 1885070 Opened 2 months ago Closed 1 month ago

Open a Firefox AAQ for NL

Categories

(support.mozilla.org :: General, task)

Product:
support.mozilla.org
Component:
General
Type:
task

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: kiki, Assigned: tasos)

Details

We got a request from the local team to open the AAQ for Firefox for NL locale.

Tim, can you confirm in the meantime, who do you want to add as moderator for the NL forum?

Flags: needinfo?(bugzilla)

Thanks Kiki for opening this bug. i reached out to a few people for being moderator and i i am waiting for there answer.

can you give me a time path for this, so i can communicate to the community when our old forum will be set to read only

Thanks

(In reply to Tim Maks van den Broek [:mad_maks] from comment #4)

can you give me a time path for this, so i can communicate to the community when our old forum will be set to read only

Thanks

Hey Tim, let me follow up with the platform team to see if we can get an estimate deadline for this.

Hi all,

The AAQ for the NL locale is now enabled.

Assignee: nobody → tasos
Status: NEW → RESOLVED
Closed: 1 month ago
Resolution: --- → FIXED

Thank you, looking good.

I just realized that only firefox is enabled ( kiki just ask for that ) but to replace the duch forum we need also the other products enable (problably i was not clear to kiki). Do i need to open a new bug or can we use this one?

and how can i see who are the moderators?

Thanks again

Let's use this bug here. What's the full list of products that you would like to support for Dutch?

Status: RESOLVED → REOPENED
Resolution: FIXED → ---

Thanks. The old dutch forum give support to all products. But firefox, firefox mobile (android and ios) and thunderbird are the most inportant ones.

If it is possible i would say all product without paid support.

I enabled the AAQ for the following products:

  • Firefox
  • Firefox for Android
  • Firefox for iOS
  • Firefox Focus
  • Firefox for Enterprise
  • Thunderbird

Please let me know if there's anything missing from the list.

Thanks looking good. I ask the community if they are missing something but for now we can close this bug.

One question, where can i see who has moderation rights? Is this something we can do ourselves, giving sonebody moderation rights or do i have to file a bug if we have a new person in tge team?

I just saw that there is a question in the forum but i did not get a notification. How does this work?

Flags: needinfo?(tasos)

I don't believe that you can monitor a whole product for new questions but rather visit the forum and use the default ordering which lists the questions that need attention. With that said, maybe Kiki can provide more context about existing workflows. I am keeping the bug open until there's a final answer.

Flags: needinfo?(tasos) → needinfo?(kelimutu)

(In reply to Tim Maks van den Broek [:mad_maks] from comment #11)

One question, where can i see who has moderation rights? Is this something we can do ourselves, giving sonebody moderation rights or do i have to file a bug if we have a new person in tge team?

Hey Tim, I have given permissions to the accounts you mentioned above. You can double-check by going to your profile and see if you're part of the Forum Moderators group.

For the notification part, unfortunately, it's not something that you can do from Kitsune. That being said, we do have an add-on that can send you notification every time there's a new question on the forum that you chose to follow. To use it to follow the NL forum, though, we need to ask the maintainer to add NL as an option on the add-on. I can ask Jonathas (one of the people who maintain the addon), but I can't promise you when this can be done. I'll keep you updated if I hear from him.

Flags: needinfo?(kelimutu)

Ok. I filed an issue and talk with Jhonatas about it.

(In reply to Kelimutu [:kiki] from comment #14)

Hey Tim, I have given permissions to the accounts you mentioned above. You can double-check by going to your profile and see if you're part of the Forum Moderators group.

Thanks!

I see i have e new moderation entry in my menu where i can block reported users.
But i can not edit a dutch forum message to, for example, remove a telephone number.......

For the notification part, unfortunately, it's not something that you can do from Kitsune. That being said, we do have an add-on that can send you notification every time there's a new question on the forum that you chose to follow. To use it to follow the NL forum, though, we need to ask the maintainer to add NL as an option on the add-on. I can ask Jonathas (one of the people who maintain the addon), but I can't promise you when this can be done. I'll keep you updated if I hear from him.

i believe you are talking about SUMO live helper? that would be great if they could add dutch

Sorry did not look well enough. there is a menu on the right to edit a message

Hi, is it possible to change the timestamp to CET?

thanks

Flags: needinfo?(tasos)

This is a bigger effort than changing configuration. I will file a ticket to change the displayed time based on user's locale and link it here for reference.

Flags: needinfo?(tasos)

Relevant issue https://github.com/mozilla/sumo/issues/1735

Status: REOPENED → RESOLVED
Closed: 1 month ago → 1 month ago
Resolution: --- → FIXED
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