Scrollbar is shown twice at openai.com
Categories
(Web Compatibility :: Site Reports, defect, P3)
Tracking
(firefox124 affected, firefox126 affected)
People
(Reporter: railioaie, Unassigned)
References
()
Details
(Keywords: webcompat:needs-diagnosis)
User Story
platform:windows impact:minor-visual affects:all
Attachments
(3 files)
Screenshot_12.png
Environment:
Operating System: Windows 10 PRO x64
Firefox version: Firefox Nightly 126.0a1 (2024-03-21) (64-bit)
Preconditions:
Clean profile
Steps to reproduce:
- Navigate to: https://platform.openai.com/docs/overview
- Observe the scroll bar
Expected Behavior:
The scroll bar should be displayed once
Actual Behavior:
The scrollbar appears two times
Notes:
- Reproducible regardless of the status of ETP
- Reproducible on the latest build of Firefox Nightly and Release
- Works as expected using Chrome
- Attachment provided
- Issue found during WebCompat team [Top100] websites testing
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Comment 1•7 months ago
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Hi Tom, could you please try reproducing this? I can't reproduce on my machine.
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Updated•7 months ago
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Comment 2•6 months ago
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(In reply to Ksenia Berezina [:ksenia] from comment #1)
I can't reproduce on my machine.
I can't reproduce either, FWIW (in Firefox Nightly on Linux, Windows 10, or Windows 11). Reporter, can you still repro?
(Note: I can artificially cause something like the issue shown in the screencast if I use devtools to increase the height of <div id="root"> in the DOM -- that makes it trigger a scrollbar in the top-level viewport, separate from its own intended scrollbar. This happens in Firefox as well as Chrome, and it's to-be-expected. Maybe when this bug was reported, the site had a subtle issue where that element occasionally was too tall in some cases, only in Firefox, for some reason?)
Hi Daniel. Yes, still reproducible for me. I also asked another colleague to check and had the same behavior on his laptop.
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Comment 5•6 months ago
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Does this seem to depend on the pixel scaling level (i.e. is it High-DPI-dependent), by any chance?
In particular, if you go to this settings menu:
https://www.digitaltrends.com/wp-content/uploads/2021/01/windows-10-scale-and-layout-setting.jpg
...what's the percentage scale that shows up, on your machine that reproduces the issue? And does the bug go away if you change it to 100% and restart Firefox? (if it's currently something non-100%)
Hi, it's not reproducible anymore.
I've retested it now.
The pixel scaling level is 125%(recommended) on my laptop. I've never changed that.
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Comment 8•5 months ago
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(In reply to railioaie from comment #6)
Hi, it's not reproducible anymore.
Ah, they must have fixed the site I suppose? Let's close as WORKSFORME then; we can investigate more if it repro's again.
The pixel scaling level is 125%(recommended) on my laptop. I've never changed that.
Thanks for checking. (Note that the default/recommended scaling value does vary between machines, depending on your display resolution -- so it is still a piece of user-specific configuration that can produce different outcomes, even when it's not something that's ever been touched.)
Description
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