1886878 - Archive Hubs Subscription related articles

Status: RESOLVED FIXED

(support.mozilla.org :: Knowledge Base Content, task)

Description

[JC]

Did you check out the steps and FAQs for submitting requests to the CX content team? (yes or no)? [REQUIRED]

**Note: Learn more at https://mozilla-hub.atlassian.net/wiki/spaces/MSS/pages/21430745/Mozilla+Support+Content **

IMPORTANT NOTICE: FOR TIMELY PUBLICATION, CONTENT REQUESTS MUST BE SUBMITTED AT LEAST 14 DAYS BEFORE THE RELEASE DATE, ENABLING THE SUMO TEAM TO MAKE THEM LIVE WITHIN 48 HOURS POST-RELEASE. PLEASE ENSURE THAT ALL SUBMITTED INFORMATION, INCLUDING FEATURE DETAILS AND VISUAL ASSETS, IS FINAL. IN THE EVENT OF ANY UNFORESEEN CHANGES OR DELAYS NECESSITATING A PUSH TO A SUBSEQUENT RELEASE, PROMPTLY INFORM US TO PREVENT PUBLISHING AS PER THE ORIGINAL SCHEDULE.

Is the content restricted to staff or under embargo (yes or no)? [REQUIRED]

Note: If yes, ensure 'Advanced Fields' are visible by selecting 'Show Advanced Field' at the top right, then scroll to 'Security' and check 'Confidential Mozilla Employee Bug (non-security)'.'
No

Product (ensure to select only one product for each ticket. If your request involves multiple products, file an individual Bugzilla for each)

Choose one below and delete others. [REQUIRED]
Hubs

Select the type of request.

Choose one or more below and delete others. [REQUIRED]
KB content update/ new content

Please provide a summary of the request and outline any user-facing changes. [REQUIRED]

We need to archive subscription related articles for Hubs and remove any mentions of subscribing from any others. The articles I was able to find that need to be archived are:

https://support.mozilla.org/en-US/kb/if-i-subscribe-hubs-will-my-content-carry-over
https://support.mozilla.org/en-US/kb/subscribe-hubs
https://support.mozilla.org/en-US/kb/where-hubs-subscription-available
https://support.mozilla.org/en-US/kb/how-do-i-cancel-my-subscription-hubs

For https://support.mozilla.org/en-US/kb/how-do-i-redeem-coupon-code - don't archive this one but remove from Hubs.

Are the user-facing changes mentioned above final? (yes or no)? [REQUIRED]

N/A

Is this an on- or off-train release? Please indicate the product version number, if applicable, and add it to the end of the Summary field using the format of: Summary [Product V123]. [REQUIRED]

Off train

What is the anticipated release date? [REQUIRED]

Note: Content is typically published at, or within, 48 hours of the release.
Hubs subscriptions were ended on 3/1/24.

Does the content need to be published prior to the release date? If so, when? [REQUIRED]

Note: If you don’t let us know if this date changes, it will be published on this date
N/A

Does the content need to be localized in any languages outside of EN-US? If yes, please indicate which languages. [REQUIRED]

Note: A minimum of 10 days is required for translation requests.
N/A

Please include any related JIRA/Github/Bugzilla tickets, documentation, demos or practical use cases. [REQUIRED]

N/A

Please include links to any design assets, visuals, figma files, etc. [REQUIRED]

Note: Ensure to submit only final visual assets relevant to the Production release, excluding Nightly or Beta images, and favor 'Light mode' UI screenshots over 'Dark mode'
N/A

Please add instructions for testing that will enable us to replicate the expected product behavior. [REQUIRED]

N/A

Does the content need approval before publishing? If yes, identify the one approver responsible for this task.

Note: Minor changes such as string updates are directly handled in SUMO, and will not lead to the generation of a pre-publishing draft. [REQUIRED]
N/A

Comment 1

[Dayani Galindo]

Draft https://docs.google.com/document/d/1yrQg1KBj45Fr8MbM-7gm2GESGPBxnc3j8Riwvx0S3ww/edit

Comment 2

[Alice Wyman]

(from comment #0)

We need to archive subscription related articles for Hubs and remove any mentions of subscribing from any others. The articles I was able to find that need to be archived are:

https://support.mozilla.org/en-US/kb/if-i-subscribe-hubs-will-my-content-carry-over
https://support.mozilla.org/en-US/kb/subscribe-hubs
https://support.mozilla.org/en-US/kb/where-hubs-subscription-available
https://support.mozilla.org/en-US/kb/how-do-i-cancel-my-subscription-hubs

The above links are now a "Page Not Found" for me. Were these articles deleted instead of editing the metadata to mark them obsolete?

Comment 3

[Alice Wyman]

It looks like the above articles may have been changed to "restricted visibility", only viewable by staff, instead of being archived. See https://support.mozilla.org/en-US/forums/knowledge-base-articles/716808 [For awareness] Articles with restricted visibility