DRM does not play in Firefox v125.x
Categories
(Core :: Audio/Video: Playback, defect)
Tracking
()
People
(Reporter: mark, Unassigned)
Details
User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36
Steps to reproduce:
Enabled DRM
Verified Windvine is installed and activated
Disabled DRM and reenabled DRM
Verified the required libavcodec58 is installed
Actual results:
DRM will not play in Netflix or Amazon Prime Video.
Netflix error code F7255-1203
Formerly I was using Firefox v120 on Ubuntu 22.04.4, updated the snap package to v125.0, at that point DRM video stopped working at Netflix and Amazon Prime Video.
Expected results:
Video should play
I was using FF on Ubuntu 22.04.4 LTS. Had version FF 120.x and playing video in Netflix worked fine. Then I updated to FF 124.x and playing video stopped with error F7355-1203.
I've checked the DRM setting and it is enabled, I checked addons and I have OpenH264 and Widevine installed, both set to always active.
I've checked installed codecs and I do have libavcodec58 installed. No update for that available via apt. I also have ffmpeg installed, no problem with that either. I can play Netflix videos in Chrome, but not in Firefox now. Something happened to Firefox when I updated from 120.x to 124.x. Then later I updated to 125.x, same problem, Netflix video won't play.
I've unchecked the DRM setting and re-checked it, and that does reinstall Widevine but does not fix the problem.
I've cleared the data cache in the browser for Netflix and Netflix cookies too. Same problem persists.
I've reset the default user agent in Firefox, and I don't have any plugins that should cause Netflix video to not play. I have 2 ad blockers installed, but both are disabled for Netflix. These did not cause a problem with FF v120.x
I tried Safe Mode, same problem. I tried creating a new Firefox profile, same problem with that profile.
No proxy in use, no VPN in use.
|
||
Comment 2•2 years ago
|
||
The Bugbug bot thinks this bug should belong to the 'Core::Widget: Gtk' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.
Correction, error code at Netflix is F355-1203 -- not F7255-1203.
|
||
Comment 4•2 years ago
|
||
Seems like a common problem on Ubuntu. Here's a forum post on it - https://askubuntu.com/questions/1237114/watching-netflix-in-firefox-on-ubuntu-20-04-generates-error-f7355
This was has been resolved, the solution was to update ALL snaps on Ubuntu. Can I mention that I don't like the snaps package manager, I prefer good old fashioned apt !
Description
•