google map doesn't display names
Categories
(Core :: Graphics, defect)
Tracking
()
People
(Reporter: gilga, Unassigned, NeedInfo)
References
(Blocks 1 open bug)
Details
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(1 file)
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42.33 KB,
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Details |
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:125.0) Gecko/20100101 Firefox/125.0
Steps to reproduce:
I'm on Windows 11.
Names of streets, countries, etc load, stay for 1 second, then all those names disappear.
It appears suddenly when it was working fine until now.
Actual results:
I tried Edge and it's working normally.
I disabled all plugins, refresh cache and cookies to no avail.
I found a temporary solution by using a plugin to change the user agent to a mobile version of Firefox (Android, iOS or Windows phone). All the non-mobile versions shown the same bug.
Expected results:
street/country names should appear
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Comment 1•10 months ago
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The Bugbug bot thinks this bug should belong to the 'Fenix::General' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.
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Updated•10 months ago
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Comment 2•10 months ago
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Hello, thank you for the bug report!
Unfortunately I could not reproduce your issue. Would you be so kind as to answer a few questions so we can investigate this further?
- Could you please detail the STR or post a screen recording of the issue?
- Does this issue happen with a new profile? Here is a link on how to create one: https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles
It's the same bug as here: https://support.google.com/maps/thread/227370992?sjid=166393437267149737-EU
The bug is linked to ARM 64 processor, actually. I switched to google.com/maps (I was on google.fr/maps) and I can't see the bug anymore.
But that's a problem since you can't have 3D maps.
The problem may be from Google but Edge doesn't show this bug though.
Yes, creating a new profile doesn't change anything.
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Comment 4•10 months ago
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Hi there, can you follow this troubleshooting guide and attach your about:support information?
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Comment 6•9 months ago
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I see that you are on a Qualcomm Adreno 680 GPU, and you are using the September 2023 driver version.
There is a new driver version released in January 2024: version 27.20.2060.0
If updating the video driver doesn't help, you could try disabling the hardware acceleration option in Firefox Preferences.
See this Support page, it contains examples on how to turn off hardware acceleration
https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration#w_turning-off-hardware-acceleration
Description
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