1896354 - my.rhinoshield.fr - Firefox is not a supported browser

Status: REOPENED

(Web Compatibility :: Site Reports, defect, P2)

Description

[Raul Bucata]

Environment:
Operating system: Android 13
Firefox version: Firefox Mobile 125.0/Firefox 127

Steps to reproduce:

1. Navigate to: https://my.rhinoshield.fr/design
2. Observe the result

Actual Behavior:
Browser unsupported

Notes:

• Reproduces regardless of the status of ETP
• Reproduces in Firefox Nightly, Firefox Release
• Does not reproduce in Chrome

Created from https://github.com/webcompat/web-bugs/issues/136881

Comment 1

[Raul Bucata]

Attachment: Screenshot_16.png

Comment 2

[Thomas Wisniewski [:twisniewski]]

This seems intentional:

const unsupportedBrowser = new Set(['Samsung Browser', 'Samsung Internet', 'Firefox'])
export function isUnsupportedBrowser(): boolean {
  const ua = new UAParser(navigator.userAgent)
  const browser = ua.getBrowser().name ?? ''
  return unsupportedBrowser.has(browser)
}

It's unclear why they block Firefox or Samsung, as the site seems to work if I spoof the UA. They seem to be using Shopify, so I don't think they rely on PaymentRequest, and indeed the checkout process seemed to be working (though I didn't try to actually finalize an order).

Their contact form implies that they only support Chrome, but it doesn't give any real reasoning, so it may just be a business decision. Since it's a full-on block, it's worth trying a UA spoof here.

Comment 3

[Thomas Wisniewski [:twisniewski]]

Attachment: Bug 1896354 - Add UA override for my.rhinoshield.fr; r=denschub

Comment 4

[Pulsebot]

Pushed by [e-mail]:
https://hg.mozilla.org/integration/autoland/rev/580ce6d833c9
Add UA override for my.rhinoshield.fr; r=denschub,webcompat-reviewers

Comment 5

[tszentpeteri]

https://hg.mozilla.org/mozilla-central/rev/580ce6d833c9

Comment 6

[Thomas Wisniewski [:twisniewski]]

Re-opening, as this is site-patched, not actually fixed.

Comment 7

[Thomas Wisniewski [:twisniewski]]

Attachment: Bug 1896354 - Add scrolling intervention for gracobaby.ca; r?ksenia

Comment 8

[Phabricator Automation]

Comment on attachment 9413793 [details]
Bug 1896354 - Add scrolling intervention for gracobaby.ca; r?ksenia

Revision D217091 was moved to bug 1896571. Setting attachment 9413793 [details] to obsolete.

Comment 9

[Dennis Schubert [:denschub]]

Given comment 2, we don't need to do any more diagnosis here.