Open Bug 1898922 Opened 2 years ago Updated 5 months ago

room3d.com - Firefox is an unsupported browser when account log in/sign-up is performed

Categories

(Web Compatibility :: Site Reports, defect, P2)

Product:
Web Compatibility
Component:
Site Reports
Type:
defect

Tracking

(Webcompat Priority:P2, Webcompat Score:5)

Project Flags:
Webcompat Priority P2
Webcompat Score 5

People

(Reporter: ksenia, Unassigned)

References

(Depends on 2 open bugs,
URL
)

Details

(Keywords: webcompat:platform-bug, webcompat:site-report, Whiteboard: [webcompat-source:web-bugs])

User Story

platform:windows,mac,linux,android
impact:blocked
configuration:general
affects:all
diagnosis-team:webcompat
user-impact-score:200
branch:release

Environment:
Operating system: Android 12
Originally reported Firefox version: Firefox Mobile 119.0
Last reproduced with the following UA: Mozilla/5.0 (Android 14; Mobile; rv:126.0) Gecko/126.0 Firefox/126.0

Steps to reproduce:
Authenticated using Facebook.com OAuth at https://room3d.com/login

Actual Behavior:
Browser unsupported

Created from https://github.com/webcompat/web-bugs/issues/127328

Webcompat Priority: --- → P2

It doesn't look like it's possible to authenticate with Facebook anymore

Webcompat Score: --- → 6
Webcompat Score: 6 → 5

Mass-assigning diagnosis-team to webcompat for "Firefox is not supported" bugs that don't already have a team assigned. This action is done by a script. For your convenience, feel free to filter your bugmail with 559a9604-41ec-11f0-9ec6-f3f21dcd7cf2.

User Story: (updated)
User Story: (updated)

Hi! Currently, https://room3d.com/ redirects to https://holoh.com/, and there's no option to log in with any third-party account. I haven't found an option to sign up either.

There appears to be https://room3d.net/ (is it a mirror?) with a separate account system, but the bug doesn't seem to reproduce there.

Ksenia, could you please check (and close the bug if necessary)?

User Story: (updated)
Flags: needinfo?(kberezina)

Yeah looks like room3d.com is now holoh.com. I was able to create an account by requesting to reset my password. It allows to login, but when trying to enter a room on this page https://holoh.com/select-room, I get the unsupported message on both desktop and mobile.

Tried using Chrome mask, it allows to bypass the unsupported message and requests permissions to use camera and microphone and I can "enter" the room, but screen just remains black. I see a virtual room with a round table in Chrome.

There is an error Uncaught (in promise) ReferenceError: MediaStreamTrackProcessor is not defined in the console, so looks like this depends on bug1749532 at least.

Also they list Chrome, Edge and Safari as supported browsers https://support.holoh.com/hc/en-us/articles/23597666429724-Supported-browsers-devices

URL: https://room3d.com/not-supported?orig... → https://holoh.com
Depends on: MediaStreamTrackProcessor
Flags: needinfo?(kberezina)
User Story: (updated)
Webcompat Score: 5 → 6
Keywords: webcompat:needs-diagnosis, webcompat:needs-sitepatch → webcompat:platform-bug, webcompat:site-report
Priority: P3 → P2
Webcompat Score: 6 → 5
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