1899111 - DeepL app causes Firefox to stop responding when accessing file system

Status: RESOLVED DUPLICATE of bug 1883943

(External Software Affecting Firefox :: Other, defect)

Description

[jakxx]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:126.0) Gecko/20100101 Firefox/126.0

Steps to reproduce:

With the Deepl app running in the system tray, download/save or upload any file, image or video from any website.

(all recent versions of the DeepL translation app cause this problem for me)

Actual results:

When a file is either being downloaded or a file is selected to upload, Firefox stops responding and has to be closed.

Expected results:

File should be uploaded or downloaded without any freezing.

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Firefox::File Handling' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Comment 2

[Gian-Carlo Pascutto [:gcp]]

Might be good to check if the OOP file picker works around these DeepL bugs.

Comment 3

[Ray Kraesig [:rkraesig]]

jakx: if you set widget.windows.utility_process_file_picker to 2, does that avoid the issue?

Comment 4

[jakxx]

(In reply to Ray Kraesig [:rkraesig] from comment #3)

jakx: if you set widget.windows.utility_process_file_picker to 2, does that avoid the issue?

widget.windows.utility_process_file_picker set to 0 : Browser crashes on saving an image.
widget.windows.utility_process_file_picker set to 2 : No more crashing after saving an image.

Can confirm that this fixed the issue for me.

Comment 5

[Yannis Juglaret [:yannis]]

Thanks for the confirmation, I'd rather leave the bug open until we close bug 1883943 which will propagate this setting to all Firefox users.

Comment 6

[Greg Stoll :gstoll]

The out of process file picker is now on by default in release, so closing this.

Comment 7

[Ray Kraesig [:rkraesig]]

(In reply to jakxx from comment #4)

(In reply to Ray Kraesig [:rkraesig] from comment #3)

jakx: if you set widget.windows.utility_process_file_picker to 2, does that avoid the issue?

widget.windows.utility_process_file_picker set to 0 : Browser crashes on saving an image.
widget.windows.utility_process_file_picker set to 2 : No more crashing after saving an image.

Can confirm that this fixed the issue for me.

In particular, @jakx, you may want to revert this change to your about:config — the default in release ended up being 3, not 2.