Open Bug 1899281 Opened 8 months ago Updated 4 months ago

The support chat is missing with ETP set to STRICT at help.ea.com

Categories

(Web Compatibility :: Privacy: Site Reports, defect, P3)

Product:
Web Compatibility
Component:
Privacy: Site Reports
Type:
defect

Tracking

(firefox126 affected, firefox127 affected, firefox128 affected)

Tracking Flags:
Tracking Status
firefox126 --- affected
firefox127 --- affected
firefox128 --- affected

People

(Reporter: rbucata, Unassigned)

References

(Blocks 1 open bug,
URL
)

Details

Attachments

(2 files)

Steps attempted to reproduce the issue
4.24 MB, video/mp4
Details
issue reproducing
983.21 KB, video/mp4
Details

Environment:
Operating system: Windows 10
Firefox version: Firefox 126.0/ Firefox 128.0a1

Preconditions:
ETP set to STRICT

Steps to reproduce:

  1. Navigate to: https://help.ea.com/en/help-my-cases/
  2. Perform account login and follow the steps to trigger a chat session
  3. Once the chat request is successfully received, observe the result
  4. Click on the "

Expected Behavior:
The chat window is triggered

Actual Behavior:
The chat window never appears

Notes:

  • Reproduces in ETP Strict Mode only
  • Reproduces in Firefox Nightly, Firefox Release
  • Does not reproduce in Chrome

Created from https://github.com/webcompat/web-bugs/issues/137513

Attached video issue reproducing —
Blocks: tp-breakage
status-firefox126: --- → affected
status-firefox128: --- → affected

Since nightly and release are affected, beta will likely be affected too.
For more information, please visit BugBot documentation.

status-firefox127: --- → affected
Severity: -- → S3
Priority: -- → P3
Component: Privacy: Anti-Tracking → Privacy: Site Reports
Product: Core → Web Compatibility
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