update analysis doesn't work
Categories
(Firefox :: Shopping, defect, P2)
Tracking
()
People
(Reporter: betling, Unassigned)
References
(Blocks 2 open bugs)
Details
Attachments
(1 file)
no info available screen shot after clicking update analysis button
sometimes when clicking for updated analysis (where a grade and updated star rating already exists) I get an error 'no info available right now' and I lose access to the previous grade and adjusted star rating.
here's an example amazon pdp:
https://www.amazon.com/Backpacks-Friendly-Traveling-Water-resistant-Compartment/dp/B0C58PDZXR/ref=slsr_d_dpds_fsdp4star_fa_affordableprice_d_sccl_2_3/132-9386388-9724557?pd_rd_w=JRD6b&content-id=amzn1.sym.2e2cb2cd-a137-40ea-837d-e6909b386b13&pf_rd_p=2e2cb2cd-a137-40ea-837d-e6909b386b13&pf_rd_r=T1TNCC3BDF5HMMDWETTZ&pd_rd_wg=2eBdx&pd_rd_r=b669f267-f719-4da5-ab3d-7bc040e42dd4&pd_rd_i=B0C58PDZXR&psc=1
Cannot replicate, but this would be pretty severe if it's still happening.
|
||
Comment 2•6 months ago
|
||
I could not replicate with the example PDP either. Before the US rollout, it would be good to determine how many users are affected, how many pages are affected, and whether the issue is intermittent or if affected PDPs are perma-broken for affected users. If this is a small number of users or pages, or if the issue can be resolved by reloading the page, then that might downgrade the severity.
|
||
Comment 3•6 months ago
|
||
I also can not replicate. It would be helpful to know under what circumstances this error message displays in Firefox.
|
||
Comment 4•5 months ago
|
||
Are you able to reproduce this still, Bruce?
If so, can you look at what shows up in the browser toolbox's network log at this point (can filter for fastly to only get related results) ?
|
|
||
Comment 5•5 months ago
|
||
(In reply to Joe McBride from comment #3)
I also can not replicate. It would be helpful to know under what circumstances this error message displays in Firefox.
This indicates the server's JSON response contains an error property. Does that help?
|
Reporter | |
Comment 6•5 months ago
|
||
When I go to that link now I can't replicate either. Perhaps it updated after I requested but didn't return the results to me. Poking around on other PDPs with outdated data I don't get any errors. I was wondering if any of this telemetry helps us understand how often this happens. As it is it seems like a rare event.
|
|
||
Comment 7•5 months ago
|
||
Thank you, @Gijs. I did some searching through our log systems and could not find any errors for the endpoints supporting Review Checker on 2024-05-29. @Bruce can you confirm the time frame I used is correct?
|
|
Reporter | |
Comment 8•5 months ago
|
||
(In reply to Joe McBride from comment #7)
Thank you, @Gijs. I did some searching through our log systems and could not find any errors for the endpoints supporting Review Checker on 2024-05-29. @Bruce can you confirm the time frame I used is correct?
That date is correct, Joe.
|
|
||
Comment 9•5 months ago
|
||
Without more information we're sort of stuck here - we can reopen if more info becomes available that allows us to dig deeper (e.g. someone else reproducing)
|
||
Comment 10•5 months ago
|
||
Going to put a P2 on this for reasons of -
• Breaks core functionality
• Doesn't appear to be showing up among the group in this comment for the moment.
• Go forward plan would be to reopen if surfaced again and we get indication of a high degree of incidence
Description
•