Open Bug 1899831 Opened 4 months ago Updated 4 days ago

recording.zencastr.com - Website not supported on Firefox

Categories

(Web Compatibility :: Site Reports, defect, P2)

Product:
Web Compatibility
Component:
Site Reports
Platform:
Desktop
macOS
Type:
defect

Tracking

(Not tracked)

People

(Reporter: jgraham, Unassigned)

References

(Depends on 3 open bugs,
URL
)

Details

(Keywords: webcompat:needs-diagnosis, webcompat:needs-sitepatch, webcompat:site-report, Whiteboard: [webcompat-source:web-bugs])

User Story

platform:windows,mac,linux
impact:blocked
configuration:general
affects:all
branch:release
diagnosis-team:video-conferencing

Environment:
Operating system: Mac OS X 10.15
Firefox version: Firefox 124.0

Steps to reproduce:
Zencastr reports Firefox is an unsupported browser, and has since early 2021. The current site message says:

Unsupported Browser

Sorry, your browser doesn't support the necessary APIs required for Zencastr to work.

Please return in one of these browsers on your desktop or laptop computer

Download Chrome
Recommended

Download Brave

Download Edge

If you are already using one of these browsers and still getting this message, please make sure your browser is updated to the latest version and that you

There is a blog post from February 2021 announcing the dropping of Firefox support:

https://blog.zencastr.com/blog/2021/2/16/zencastr-is-launching-video-recording-into-open-beta

It says "... we found that many of the APIs that we needed to make the highest quality audio and video in the most secure way possible are not currently supported by Firefox." but does not say what those APIs are.

Actual Behavior:
Browser unsupported

Notes:

  • Reproduces regardless of the status of ETP
  • Reproduces in Firefox Nightly, and Firefox Release
  • Does not reproduce in Chrome

Created from https://github.com/webcompat/web-bugs/issues/135597

Severity: -- → S2
User Story: (updated)
Depends on: webcodecs, firefox-not-supported
Depends on: 1886719
Summary: recording.zencastr.com - Website not suuported on Firefox → recording.zencastr.com - Website not supported on Firefox
User Story: (updated)
Keywords: webcompat:site-report
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