1904091 - www.croma.com - Video call feature not supported

Status: NEW

(Web Compatibility :: Site Reports, defect, P1)

Description

[Ksenia Berezina [:ksenia]]

Environment:
Operating system: Linux
Originally reported Firefox version: Firefox 113.0
Last reproduced with the following UA: Mozilla/5.0 (X11; Linux x86_64; rv:126.0) Gecko/20100101 Firefox/126.0
Platforms reproduced on: linux

Additional notes:
When clicking on "Start a Video call"

Steps to reproduce:
The feature of "Shop with Video" is only available for Chrome users. When one clicks on the "Start a video call" button it does not allow Firefox to access it.

A simple video call feature should not be restricted to just one browser.

Actual Behavior:
Browser unsupported

Created from https://github.com/webcompat/web-bugs/issues/122221

Comment 1

[Randell Jesup [:jesup] (needinfo me)]

May need VPN or setting a location in India. Or maybe only available at certain times of the day when stores are open (couldn't see a "Shop with Video" option from the US at 9:30am EDT)

Comment 2

[Dan Baker[:dbaker]]

I was able to only get a few test calls but if you use the site before 9:00pm (India time) it will work. I also could only get it to work spoofing Safari as it seems to block both Chrome and Firefox.

Comment 3

[Thomas Wisniewski [:twisniewski]]

Dan, which user-agent string works for you? Even using a 14.4 user-agent string, the site tells me "only available on Safari 14.4" on my macbook (using Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_2) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.4.2 Safari/604.1)

I have to assume that we don't want to spoof the user-agent string here without further testing, too?

Comment 4

[Dan Baker[:dbaker]]

(In reply to Thomas Wisniewski [:twisniewski] from comment #3)

Dan, which user-agent string works for you? Even using a 14.4 user-agent string, the site tells me "only available on Safari 14.4" on my macbook (using Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_2) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.4.2 Safari/604.1)

I have to assume that we don't want to spoof the user-agent string here without further testing, too?

They have more checks than just the user agent but doing something like AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.6 Safari/605.1.15 gets further. I have not able to test much more as there is a timezone conflict between my working hours and their hours of service.