1904107 - User trend: Firefox download failures

Status: RESOLVED INCOMPLETE

(Firefox :: Downloads Panel, defect)

Description

[SUMO Mandy]

Multiple SUMO forum threads reporting download failures with files and extensions. Recent examples:
https://support.mozilla.org/en-US/questions/1449267
https://support.mozilla.org/en-US/questions/1449372
https://support.mozilla.org/en-US/questions/1449469
https://support.mozilla.org/en-US/questions/1449512
https://support.mozilla.org/en-US/questions/1449517
https://support.mozilla.org/en-US/questions/1449519
https://support.mozilla.org/en-US/questions/1449749

Comment 1

[:Gijs (he/him)]

I have responded to the SUMO threads and asked the AMO team for some more information about the specific extension installation error (which I cannot reproduce). Hopefully that'll help us get to the bottom of what's going on.

Comment 2

[BugBot [:suhaib / :marco/ :calixte]]

The severity field is not set for this bug.
:mak, could you have a look please?

For more information, please visit BugBot documentation.

Comment 3

[:Gijs (he/him)]

I had 1 response across all those threads, and none of them got us more information, so I'm closing this out as incomplete. We suspect this is maybe similar to bug 1900521 but we don't know for sure.