Open Bug 1904138 Opened 5 months ago Updated 16 days ago

www.soundtrap.com - Video chat is unsupported feature on Firefox

Categories

(Web Compatibility :: Site Reports, defect, P2)

Product:
Web Compatibility
Component:
Site Reports
Platform:
Desktop
All
Type:
defect

Tracking

(firefox131 fixed, firefox133 fixed)

Tracking Flags:
Tracking Status
firefox131 --- fixed
firefox133 --- fixed

People

(Reporter: ksenia, Unassigned)

References

(Depends on 1 open bug,
URL
)

Details

(Keywords: webcompat:contact-in-progress, webcompat:site-report, Whiteboard: [webcompat-source:web-bugs])

User Story

platform:windows,mac,linux
impact:blocked
configuration:general
affects:all
branch:release
diagnosis-team:video-conferencing
outreach-assignee:mbalfanz
outreach-contact-date:2024-10-09
outreach-response-date:2024-10-22

Environment:
Operating system: Windows 10
Originally reported Firefox version: Firefox 107.0
Last reproduced with the following UA: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:126.0) Gecko/20100101 Firefox/126.0
Platforms reproduced on: windows,mac,linux

Steps to reproduce:
Attempting to use the call feature within Soundtrap on Firefox prompts the user to use Google Chrome instead.
I tested this Opera GX and did not encounter the issue.

Actual Behavior:

Created from https://github.com/webcompat/web-bugs/issues/111834

URL: https://www.soundtrap.com/studio → https://soundtrap.com/studio
User Story: (updated)
No longer depends on: firefox-not-supported
User Story: (updated)

This seems to sort of work when spoofing Chrome. It also works out of the box in Safari.

User Story: (updated)
Keywords: webcompat:needs-contact, webcompat:site-report
User Story: (updated)
Depends on: firefox-not-supported

It might just be an outreach issue if it actually works when spoofing as Chrome, but seems like the WebRTC team are in the best place to look for anything that needs to be fixed on our side.

User Story: (updated)
User Story: (updated)

Hi Martin. As requested, this has been verified as fixed, on all desktop platforms. We were able to make and receive video calls, without seeing any unsupported messages being thrown.

Tested with:

Browser / Version: Firefox Release 131.0.3 (64-bit)/ Firefox Nightly 133.0a1 (2024-10-23) (64-bit)
Operating System: Windows 10 PRO x64
Operating System: Ubuntu 22.4 LTS x64
Operating System: Mac Ventura 13.1

Flags: qe-verify+
status-firefox131: --- → fixed
status-firefox133: --- → fixed
OS: Unspecified → All
Hardware: Unspecified → Desktop
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