1907029 - Link returned in Google search 404s

Status: RESOLVED FIXED

(support.mozilla.org :: Knowledge Base Software, defect)

Description

[Alan Byrne]

Attachment: Screenshot 2024-07-10 at 10.16.08.png

Did you check out the steps and FAQs for submitting requests to the CX content team?

YES

Is the content restricted to staff or under embargo (yes or no)?

NO

Product (ensure to select only one product for each ticket. If your request involves multiple products, file an individual Bugzilla for each)

Firefox for Desktop (Windows)
Firefox for Desktop (macOS)
Firefox for Desktop (Linux)

Select the type of request.

KB content update/ new content

Please provide a summary of the request and outline any user-facing changes. [REQUIRED]

Google search: firefox enterprise policies add-ons. Clicking the link to Sumo (First result in my screenshot) fails with a SUMO 404 error. This page used to exist and should be re-instated.
https://support.mozilla.org/en-US/products/firefox-enterprise/customize-settings-and-preferences/manage-add-ons-enterprise

Are the user-facing changes mentioned above final? (yes or no)? N/A

Is this an on- or off-train release? Please indicate the product version number, if applicable, and add it to the end of the Summary field using the format of: Summary [Product V123].

N/A

What is the anticipated release date?

N/A

Does the content need to be published prior to the release date? If so, when?

N/A

Does the content need to be localized in any languages outside of EN-US? If yes, please indicate which languages.

N/A

Please include any related JIRA/Github/Bugzilla tickets, documentation, demos or practical use cases.

N/A

Please include links to any design assets, visuals, figma files, etc. N/A

Please add instructions for testing that will enable us to replicate the expected product behavior.

Google search: firefox enterprise policies add-ons. Clicking the link to Sumo (First result in my screenshot) fails with a SUMO 404 error. This page used to exist and should be re-instated.
https://support.mozilla.org/en-US/products/firefox-enterprise/customize-settings-and-preferences/manage-add-ons-enterprise

Does the content need approval before publishing? If yes, identify the one approver responsible for this task.

NO

Comment 1

[Alice Wyman]

(In reply to Alan Byrne from comment #0)

Created attachment 9411969 [details]
Screenshot 2024-07-10 at 10.16.08.png
<snip>
Google search: firefox enterprise policies add-ons. Clicking the link to Sumo (First result in my screenshot) fails with a SUMO 404 error. This page used to exist and should be re-instated.
https://support.mozilla.org/en-US/products/firefox-enterprise/customize-settings-and-preferences/manage-add-ons-enterprise

Topics for the various SUMO products were recently reorganized. Related issue:
https://github.com/mozilla/sumo/issues/1850 Normalize Topic slugs #1850
These links work:
https://support.mozilla.org/en-US/products/firefox-enterprise/customize-settings-and-preferences/
https://support.mozilla.org/en-US/products/firefox-enterprise/install-and-manage-add-ons

To Abby: Should this bug be moved to a different component? It doesn't apply to actual content for Knowledge Base articles, but to a failed redirect for a product/topic/subtopic link.

Comment 2

[Alice Wyman]

Note that a google search for "firefox enterprise policies add-ons" comes up with page titled Manage add-ons for Firefox for Enterprise with the URL, https://support.mozilla.org/en-US/products/firefox-enterprise/policies-customization-enterprise/manage-add-ons-enterprise
... which redirects https://support.mozilla.org/en-US/products/firefox-enterprise/customize-settings-and-preferences/manage-add-ons-enterprise (a 404 Page Not Found)

Comment 3

[Tasos Katsoulas [:tasos]]

Progress is tracked in this issue and a Pull Request has been opened to update the database query to properly redirect to the right topic.

Comment 4

[Tasos Katsoulas [:tasos]]

The fix has been deployed to prod.