1908370 - [NVIDIA/X11] When using google docs and google meet, the text from one google doc appears over the text of another google doc.

Status: RESOLVED DUPLICATE of bug 1901697

(Core :: Graphics: CanvasWebGL, defect, P3)

Description

[oneferna]

User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Steps to reproduce:

I join a google meet and share a window with a google doc. I also have multiple tabs or windows open with with google docs. When I mouse-over the google doc I'm sharing, it will seemingly randomly show bits of text from a totally different google doc in another tab. Even after I close the other tabs.

Actual results:

When sharing a window in google meet that contains a google doc with the other person on the google meet, if I mouse over the google doc it will show text from a different google doc from a different tab or window. It doesn't change the current shared google doc, it just shows the other text until I move my mouse again and then it will flash back to the original google doc.

Expected results:

It should just show the text from the google doc I'm sharing via the google meet, and should not pull random text from other google docs I have open in other tabs or windows.

Comment 1

[oneferna]

Apologies, I used chrome to create the bugzilla report because of the issues in Firefox, here is the full user agent details from the version of firefox where I am having the problem: Mozilla/5.0 (X11; Linux x86_64; rv:128.0) Gecko/20100101 Firefox/128.0

I confirmed it doesn't happen in the version of chrome you see in the description, for what that's worth. I also disabled all of my extensions and it still happened.

Please let me know if you need any more diagnostic data. It has been a very long time since I created a bugzilla because firefox is always reliable.

Comment 2

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Core::Widget: Gtk' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Comment 3

[Martin Stránský [:stransky] (ni? me)]

Please attach your about:support page.

Also do you see that with any different content or just google docs?
You say it happens if you share google docs and it shows another google docs document - what happens if you have only one google docs sheet open and other tabs contain something different?

Do you use share of window or share of whole screen? Does it happen if you share whole screen?

Comment 4

[Martin Stránský [:stransky] (ni? me)]

As you mentioned also please try with clean profile:
https://fedoraproject.org/wiki/How_to_debug_Firefox_problems#Test_Firefox_with_a_new_profile
Thanks.

Comment 5

[oneferna]

Also do you see that with any different content or just google docs?
A: Just google docs and google sheets, so far. But, I haven't tried many other interactive sites so I will try some wikis or other content management software where there is a input text box.

You say it happens if you share google docs and it shows another google docs document - what happens if you have only one google docs sheet open and other tabs contain something different?
A: I don't think I've tried restarting my browser and using only opening google meet and one google doc, and then different things in the other tabs, I'll try that soon.
I have had multiple google docs open and other sites open and it doesn't bring in text from other sites, only between google docs (or only between google sheets and another google sheet).

Do you use share of window or share of whole screen? Does it happen if you share whole screen?
A: Just share one window, not the whole screen. I'll try the whole screen later today.

Also, I realized I don't have my extensions disabled right now, so in about 2 hours I'll be able to test it with the clean profile/disabled extensions. For now, I've uploaded the about:support configuration as it is for my in the regular day-to-day usage.

Comment 6

[oneferna]

Attachment: about:support for my default configuration. I'll try with the clean profile in a little while.

Comment 7

[oneferna]

After testing again right now, many of my assumptions were wrong. For example, it happened after I closed google meet. I started firefox with a clean profile, opened tab with a google doc and one tab with a google meet. I shared the window with the google doc in google meet, it took about 10 mins before the text within the one google doc started jumping around. It was about 20 pages long and I use the outline feature so I can tell a little better that it was pulling text from a few pages down and showing it at the top. It wasn't actually changing the content, just displaying text from different places when I moved my mouse. I closed google meet, and it was still happening. I'll test sharing the whole screen in a few hours.

Comment 8

[Martin Stránský [:stransky] (ni? me)]

Please try to force-disable HW acceleration:
https://fedoraproject.org/wiki/Firefox_Hardware_acceleration#Firefox_Hardware_acceleration_on_Fedora
Thanks.

Comment 9

[Martin Stránský [:stransky] (ni? me)]

Also is that a recent regression? Did it worked before?

Comment 10

[oneferna]

This is recent, I've used this install of Firefox for at least 2 yrs before that with no issues. Looks like I went to 128 on Sunday, 7/14, but I didn't restart firefox until some time during the day on Monday, and then there was another update later in the day on Monday, and it was definitely happening after that (I remember thinking I was hoping that second update would fix it, aw, but it didn't.).
2024-07-14T15:47:52-0400 DEBUG Upgraded: firefox-128.0-1.fc39.x86_64
2024-07-15T14:30:00-0400 DEBUG Upgraded: firefox-128.0-2.fc39.x86_64

It looks like force disabling Hardware acceleration fixed it! I'll go back to my old profile and test for a while with gfx.webrender.software set to true, but from the last ~30 mins of testing it seem to be fixed.

Comment 11

[Martin Stránský [:stransky] (ni? me)]

Okay, If it worked before with HW acceleration please try mozregression tool to find broken commit:
https://fedoraproject.org/wiki/How_to_debug_Firefox_problems#Use_Mozregression_tool
Thanks.

Comment 12

[oneferna]

I went back and reviewed notes and configuration from the last few years and I was wrong; I turned off hardware acceleration years ago because of other similar issues, I just forgot. I upgraded my graphics drivers in the last few weeks and tried turning hardware acceleration back on and had the same problems I reported in the original description. I don't want to leave it off because it's too slow to use especially when I am using conferencing software like google meet. What can I to figure out what the problem is with having it on so I can use it?

Comment 13

[Martin Stránský [:stransky] (ni? me)]

Well, it's NVIDIA hardware with proprietary drivers, I don't think it's actionable on Firefox side especially if HW acceleration disable fixes it.

Comment 14

[oneferna]

Aw, ok. This darn nvidia card has been great at powering my monitors for many years but then I get bit by things like this. Thank you for taking a look! I'll eventually replace it and come back to firefox.

Comment 15

[Martin Stránský [:stransky] (ni? me)]

Moving to CanvasWebGL, hope it the correct component.

Comment 16

[BugBot [:suhaib / :marco/ :calixte]]

The severity field is not set for this bug.
:jgilbert, could you have a look please?

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