Enhancement Request: Change "Case Assigned To" value when a case is submitted to root store
Categories
(CA Program :: Common CA Database, task)
Tracking
(Not tracked)
People
(Reporter: ryandickson, Unassigned)
Details
[LOW PRIORITY/FOR FUTURE SC DISCUSSION]
Today, when a CA POC clicks the "Submit to Root Store" button on a case (e.g., "Add/Update Root Request"), the "Case Progress" transitions to "Verification By Root Store" but the "Case Assigned To" remains assigned to the CA contact until it's changed by a root store operator.
Upon a case being submitted to root stores, we should consider either setting "Case Assigned To" an empty value, or a pre-defined value like "CCADB Triage." This would allow for more effective (and accurate) filtering using the "Filter on Case Assigned To" dropdown. This assumes that the empty value or pre-defined value is correlated with a "Case Progress" status of "Verification By Root Store." If "CCADB Triage" was also linked to sc [at] ccadb [dot] org, it would also allow transmission of system emails to guide root store members to cases (push vs pull).
Description
•