Open Bug 1912409 Opened 1 month ago Updated 25 days ago

primevideo.com - App is required to play videos

Categories

(Web Compatibility :: Site Reports, defect, P1)

Product:
Web Compatibility
Component:
Site Reports
Version:
Firefox 131
Platform:
Other
Android
Type:
defect

Tracking

(firefox129 affected, firefox131 affected)

Tracking Flags:
Tracking Status
firefox129 --- affected
firefox131 --- affected

People

(Reporter: rbucata, Unassigned)

References

(
URL
)

Details

(Keywords: webcompat:contact-ready, webcompat:site-report)

User Story

platform:android
impact:unsupported-feature
configuration:general
affects:all
branch:release

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(1 file)

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Attached image Screenshot_8.png —

Environment:
Operating system: Android 12/ Android 13
Firefox version: Firefox Nightly 131.0a1 (2016037111-🦎131.0a1-20240807093114🦎)

Preconditions:
Clean profile

Steps to reproduce:

  1. Navigate to: https://www.primevideo.com/
  2. Perform account login
  3. Pick Batman: The animated series:The complete series show try to play it
  4. Observe

Expected Behavior:
The show plays

Actual Behavior:
App is required

Notes:

  • Reproducible regardless of the status of ETP
  • Reproducible on the latest build of Firefox Nightly and Release, also for the "Download" button
  • Works as expected using Chrome
  • Attachment provided
  • Issue found during WebCompat team [Top100] websites testing
URL: https://www.primevideo.com/detail/0IY...
status-firefox129: --- → affected
status-firefox131: --- → affected
OS: Unspecified → Android
Hardware: Unspecified → Other

It seems that only for some tv shows the app is required in Chrome as well, but for the same shows that play in Chrome, the app is required in Firefox

Severity: -- → S2
User Story: (updated)
Keywords: webcompat:contact-ready, webcompat:site-report
Priority: -- → P1
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