Closed Bug 1912874 Opened 6 months ago Closed 6 months ago

support.mozilla.com - Error message when attempting to continue with account login

Categories

(support.mozilla.org :: General, defect)

Product:
support.mozilla.org
Component:
General
Platform:
Desktop
Windows 10
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED WONTFIX

People

(Reporter: rbucata, Unassigned)

References

(
URL
)

Details

(Whiteboard: [webcompat-source:web-bugs])

Environment:
Operating system: Windows 10
Firefox version: Firefox 129.0

Steps to reproduce:

  1. Navigate to: https://support.mozilla.com/
  2. Click on the login button located in the right hand side of the page header
  3. Click on the "Continue" button and observe

Expected Behavior:
Account login process is continued

Actual Behavior:
Error message "Bad request" displayed

Notes:

  • Reproduces regardless of the status of ETP
  • Reproduces in Firefox Nightly, Firefox Release, and Chrome

Created from https://github.com/webcompat/web-bugs/issues/140322

Component: Site Reports → General
Product: Web Compatibility → www.mozilla.org
Version: unspecified → Production

Is there an estimated time for this fix? I want to post another problem, and I cannot do so without first logging in to the web site. Thanks.

It would help if we moved this to the right component

Product: www.mozilla.org → support.mozilla.org
Version: Production → unspecified

The correct domain is support.mozilla.org instead of support.mozilla.com. This is happening because support.mozilla.com is not registered with Mozilla Accounts.

Status: NEW → RESOLVED
Closed: 6 months ago
Resolution: --- → WONTFIX

Related issue: https://github.com/mozilla/sumo/issues/1946 Redirect users from support.mozilla.com to support.mozilla.org on load

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