1913539 - Firefox MACOS, websites does not load. But after a refresh, they load.

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Nazmi Yiğit Efe]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:129.0) Gecko/20100101 Firefox/129.0

Steps to reproduce:

On MacOS Sonoma 14.6.1, with Firefox 129.0.0.1 or any other versions when I enter a random website, I should be refresh the page to get it loaded. If I don't, it's never loading fully and correctly.

Actual results:

The websites didn't loaded after a normal try, but when I refresh the page it's loading.

Expected results:

A normal loading of any pages.

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Core::Widget: Cocoa' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Comment 2

[Andre Klapper]

Does the problem still happen if you start Firefox in Safe Mode? (Safe Mode disables add-ons, extensions and themes, hardware acceleration and some JavaScript stuff in order to exclude some possible reasons for problems.) See https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
And does this also happen with a new and empty profile? See https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems#w_6-create-a-new-firefox-profile

Comment 3

[Nazmi Yiğit Efe]

I just tried with a new profile and troubleshooting mode. It still happens.

Comment 4

[James Teow [:jteow]]

Hi Nazmi, would you be able to copy and paste information from the about:support page? That might help us figure out what's going on. Thank you.

Comment 5

[Nazmi Yiğit Efe]

Attachment: about:support

Comment 6

[BugBot [:suhaib / :marco/ :calixte]]

Redirect a needinfo that is pending on an inactive user to the triage owner.
:sclements, since the bug has recent activity, could you have a look please?

For more information, please visit BugBot documentation.

Comment 7

[Sarah Clements [:sclements]]

Does this reproduce on the latest build of Firefox (or on Nightly)? Could you attach a video and share if you are changing any preferences (even with the new profile)? Do you have any custom DNS/network settings?

Unfortunately we haven't seen this problem reported more widely and we don't have enough information to determine if this is a real bug.

Comment 8

[Negritas Sergiu, Desktop QA]

Hello! Thank you for submitting this issue I have tried to reproduce the issue on my end but unfortunately I wasn't able to with firefox 131.0a1(2024-08-07) on MacOS 15 .
Could you please answer the following questions in order to further investigate this issue?

1. Does this issue happen with a new profile? Here is a link on how to create one: https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles
2. Does this issue happen in the latest nightly? Here is a link from where you can download it: https://www.mozilla.org/en-US/firefox/channel/desktop/
3. Do you have any addons installed? If yes could you please list them?
4. Could you please send a screen recording with the issue?

Comment 9

[Tomislav Jovanovic :zombie]

Haven't heard back from reporter within a reasonable timeframe, thus resolving this bug for now.
Please feel free to reopen if you encounter this issue again and can provide an answer to comment 8!