1917180 - Page are not displayed

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[Thomas Fecker]

Attachment: Firefox Fehlerverhalten.pdf

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:129.0) Gecko/20100101 Firefox/129.0

Steps to reproduce:

1. Open webpage f.e. AirbnB
2. Login
3. Personal https://www.airbnb.de/guest/inbox
4. Infos are not shown
   This happens since 2 weeks - I was hoping for an update

Actual results:

Infos are not shown in Firefox
But are shown after steps-1 to 4 in Chrome and Edge (see attachement)

Expected results:

The infos should be shown

Comment 1

[BugBot [:suhaib / :marco]]

The Bugbug bot thinks this bug should belong to the 'Firefox::PDF Viewer' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Comment 2

[Calixte Denizet (:calixte)]

:Thomas, does it work correctly in another web browser ?
If yes it's likely a web compatibility issue, you can report it here: https://webcompat.com/issues/new
if no it's likely a bug on the airbnb side.

Comment 3

[Thomas Fecker]

Hi Calixte,
...
thank for a quick answer - but
a) Did you actually read the attachment?
There is a reason why they are send with

b) Yes it is a web compatibility issue BUT
When I am so friendly do give mozilla a hint I expect that Mozilla is say ing "thank you - we gonna take care" and not "dear customer have double works with it"
I can happily work without Firefox

Enjoy you weekend
Thomas

Comment 4

[Andre Klapper]

Does the problem still happen if you start Firefox in Safe Mode? (Safe Mode disables add-ons, extensions and themes, hardware acceleration and some JavaScript stuff in order to exclude some possible reasons for problems.) See https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
And does this also happen with a new and empty profile? See https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems#w_6-create-a-new-firefox-profile

Comment 5

[Calixte Denizet (:calixte)]

Yep I opened the pdf (but I didn't read tbh) and saw that it wasn't a pdf issue, isn't it ?
So my question was stupid and I proposed you to file a webcompat issue because there are some people who are used to deal with these kind of issues.
The problem is that it isn't necessarily an issue with Firefox but it can be one with airbnb or with an extension even if it happens only in Firefox.
That said thank you for filing this bug.

Comment 6

[Francesco Lodolo [:flod]]

This bug is going to be closed as incomplete without further information.

For example, tele5.de works without issues in Nightly. The first thing to try is using Troubleshoot Mode
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Another is to check if any other software on your device might be causing the issue (e.g. particularly aggressive antivirus or firewall).