1918732 - Missing section comment in news on katu.com with tracking protection enabled

Status: RESOLVED FIXED

(Web Compatibility :: Privacy: Site Reports, defect, P3)

Description

[waynesteelheadovercash]

Steps to reproduce:

this morning i opened up katu.com.The webpag is not as recent as when i do the same thing with google chrome or with microsoft's browser.This happens on my hp laptop

Actual results:

This happens with many news sites i visit. Another thing that happens is that i will scroll down to read the comments. The firefox will often say"no comments" then i do the same thing with chrome or microsoft and there's lots of comments. Obliviously, fire fox is not displaying the latest updates the the news org's webpages

Expected results:

keep it current.. Sorry im not being very technical, i can only describe whats happening

Comment 1

[Francesco Lodolo [:flod]]

The webpag is not as recent as when i do the same thing with google chrome or with microsoft's browser.This happens on my hp laptop

It's hard to help with this.
Was the tab already opened on that website when you open the browser?
What happens if you reload the page with F5? And with SHIFT+F5?

Using the forum on https://support.mozilla.org/ might be easier to diagnose the problem.

Another thing that happens is that i will scroll down to read the comments. The firefox will often say"no comments" then i do the same thing with chrome or microsoft and there's lots of comments.

This seems to be due to tracking protection. If you disable it temporarily, you should see the comments.
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop#w_what-to-do-if-a-site-seems-broken

Comment 2

[waynesteelheadovercash]

Thank you, You were correct.I tried your suggestions and the current web page displayed.Sorry for wasting your time

Comment 3

[Manuel Bucher [:manuel]]

Comments not loading in etp-strict (tested in private browsing mode) is still true. ETP-strict breakage is tracked in Web Compatibility::Site Reports. Moving there.

Comment 4

[Manuel Bucher [:manuel]]

My bad. The correct component is the newly created Web Compatibility::Privacy: Site Reports

Comment 5

[Timea Zsoldos [:tzsoldos], Desktop QA]

Since you already work on this issue can we mark it as new?

Comment 6

[Manuel Bucher [:manuel]]

I don't work on this item. I somewhat triaged it for Privacy: Anti-Tracking component. However: Yes, setting to NEW is appropriate, as I could reproduce.

Comment 7

[Dan Mehic]

It seems that even when ETP is toggled off, the comments can't be loaded.

Comment 8

[Manuel Bucher [:manuel]]

Hm, I don't see any comments as well. Also took chrome as comparison, but comments didn't show up there as well. I'm inclined to close the bug, due to not actionable. I've seen some 500 errors in private browsing, I've attached a fix with Bug 1986261. I see that commenting should exist: https://katu.com/station/faq-web#:~:text=Commenting

Regarding your problem with outdated stories: Try reloading the website. It should then show the same new stories as in other browsers. In my testing I did see the same stories in Chrome and Firefox.

Comment 9

[Manuel Bucher [:manuel]]

I do see comments now. Weird.. Looks like they are using spot.im provider, where we have a global exceptions in the convienience category.

https://etp-exceptions.mozilla.org/

So comments are now working in private browsing mode. Also in ETP-Strict when checking the "[x] Fix minor site issues" option.