1919080 - gmail check boxes missing on first load of Firefox.. Ctrl+F5 fixes it.

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect)

Description

[Joseph DeVore]

Attachment: Firefox addon list.. for reference..

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:130.0) Gecko/20100101 Firefox/130.0

Steps to reproduce:

I open my bookmark to Gmail.
https://mail.google.com/mail/
it opens to this after load --> https://mail.google.com/mail/u/0/#inbox

Actual results:

the check-boxes next to each email are missing.
This started a few versions ago..
I found a work around and that is to press Ctrl+F5 to force a refresh of the page..
I have been hoping that Mozilla would notice it on there own and fix this.. but alas nope.

Expected results:

The gmail check-boxes next to each email should have displayed...
further notes.. a F5 regular refresh causes it to occur again..
I am not having issue with any other website, only with Gmail's check-boxes.
please note that I have disk caching locked off.. so I can save on my NVMe drives write cycles as I browse the web often..

Comment 1

[Joseph DeVore]

Attachment: Screenshot of the Gmail problem area..

Comment 2

[Joseph DeVore]

I tested with uBlockOrigin disabled for gmail website and it still happened.

Comment 3

[Joseph DeVore]

I do get an error message on load of gmail each time..
"Oops! Your selected image failed to load."

Comment 4

[BugBot [:suhaib / :marco]]

The Bugbug bot thinks this bug should belong to the 'Firefox::Bookmarks & History' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Comment 5

[Joseph DeVore]

ok, I just checked my DELL laptop and Gmail appears to be working normal with the same addons .. and Firefox v130.0.1..
so it seems like it might be a driver issue with my EVGA GeForce RTX 3070 Ti 8GB gfx card's driver by Nvidia.

Comment 6

[Joseph DeVore]

I have Nvidia display driver v560.81 on my DELL G15 5515 laptop installed..
however there is also a GPU in the CPU by AMD that is used out side of games.. so it might still be an Nvidia driver issue.

Comment 7

[Francesco Lodolo [:flod]]

Tentatively moving to Core::Graphics, please move if there's a better component.

Comment 8

[Joseph DeVore]

I just tested Gmail for this issue in
"Firefox (Nightly) v132.0a1 (2024-09-20) (64-bit)"

and the check-boxes are showing again.. on first load.
seems to have been fixed in the nightly build...

unless it a cookie issue.. as my cookies in my Nightly profile got over written with the release channel profile's cookie sqlite db file when I
did a manual backup and sync of my profiles.. I had to re-login to all my accounts, Gmail Facebook etc.

but I am still seeing the error message on load of Gmail..
an F5 refresh generates the following error message.
"Oops! Your selected image failed to load."
no clue what is causing it.

Comment 9

[Joseph DeVore]

I grabbed the new release build of Firefox v131.0.0
and its not fixed in the v131 branch..
bummer.. could you guys at Mozilla pass what you fixed onto the v131 branch please?
I have a annoyed lose of productivity..

Comment 10

[BugBot [:suhaib / :marco]]

The severity field is not set for this bug.
:bhood, could you have a look please?

For more information, please visit BugBot documentation.

Comment 11

[Joseph DeVore]

Since i have disk-caching disabled except for cookies,
because I use a 1TB Samsung 980 PRO NVMe SSD to minimize writes to my storage device.
I found a work around using CTRL+F5 and a F5 refresh causes it to reappear.

so a S3 seems right.

S3 (Normal) Blocks non-critical functionality or a work around exists.

while testing the Firefox Nightly when it was v132.0 it seemed to have been fixed...
however the fix was not passed down to the previous versions ie v131.0 and v130.0.x.
oh well.

Comment 12

[Joseph DeVore]

I updated to Firefox v132.0.0 on my release install only to find the issue is still there... odd..
so I went into the Firefox settings and removed all of the 80 or so Google cookies and restarted Firefox..
that fixed it.. for now.
seems like it was an outdated cookie issue..
sry...
maybe not a bug after all.

Comment 13

[Ina Popescu, Desktop QA]

Thank you for the detailed report. Based on Comment 12, it appears that the issue might have been caused by outdated cookies, therefore I’m closing this as WORKSFORME for now. If the issue reoccurs, please provide clearer STR.