sync incorrect password
Categories
(Firefox :: Sync, defect)
Tracking
()
People
(Reporter: george.kavka, Unassigned)
Details
User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:130.0) Gecko/20100101 Firefox/130.0
Steps to reproduce:
On my linux mint desktop I opened firefox and created an account to use the sync feature.
On my linux mint laptop I opened firefox and attempted to login into my account to sync the 2 browsers.
Actual results:
I continually get an incorrect password message. I have verified multiple times the login and password are correct.
Expected results:
I expected to login into my account and complete the sync process.
I have checked and there are no error logs to post. I don't think a screen shot of my invalid login would be helpful. I was able to to sync to my phone successfully.
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Comment 1•1 year ago
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That's unfortunately very hard to help with the information provided.
Can you log in to the website from the browser on the laptop? https://accounts.firefox.com
Any chance the characters typed might not match the layout?
Does it work in a new profile?
https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles#w_starting-the-profile-manager
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Comment 2•1 year ago
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The Bugbug bot thinks this bug should belong to the 'Firefox::Sync' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.
I was not able to get able to log in from the firefox browser. I tried to login from a different browser and I had exactly the same results.
I changed the password on the desktop and now I'm able to login in from the laptop an sync.
It is now working after a password change. Thank you for your responsiveness.
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Comment 4•1 year ago
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Thanks for letting us know!
Description
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