1924441 - contractorinduction.colesgroup.com.au - Firefox is not a supported browser

Status: REOPENED

(Web Compatibility :: Site Reports, defect, P2)

Description

[Calin Tanase]

Environment:
Operating system: Windows 10
Firefox version: Firefox 115.0/128/131/133

Preconditions:

• VPN pointing to Australia

Steps to reproduce:

1. Go to https://contractorinduction.colesgroup.com.au/
2. Observe the page.

Expected Behavior:
The page loads correctly.

Actual Behavior:
Unsupported page is displayed.

Notes:

• Reproduces regardless of the status of ETP
• Reproduces in Firefox Nightly, and Firefox Release
• Does not reproduce in Chrome

Created from https://github.com/webcompat/web-bugs/issues/142668

Comment 1

[Calin Tanase]

Attachment: image.png

Comment 2

[Robert]

Thank you Calin for the update.
Don't get me wrong, I am not trying to lay blame on this with Firefox or the Mozilla development team.
I am just frustrated at seeing this sort of hijack like behavior being woven into some websites.
I truly believed that we were now beyond such childish behaviour.

Comment 3

[Sky Schubert [:skyschub]]

Mass-assigning diagnosis-team to webcompat for "Firefox is not supported" bugs that don't already have a team assigned. This action is done by a script. For your convenience, feel free to filter your bugmail with 559a9604-41ec-11f0-9ec6-f3f21dcd7cf2.

Comment 4

[Thomas Wisniewski [:twisniewski]]

Attachment: Bug 1924441 - add a UA override for contractorinduction.colesgroup.com.au; r?denschub

Comment 5

[Pulsebot]

Pushed by [e-mail]:
https://github.com/mozilla-firefox/firefox/commit/919636409a05
https://hg.mozilla.org/integration/autoland/rev/f0fe852f1c79
add a UA override for contractorinduction.colesgroup.com.au; r=denschub,webcompat-reviewers

Comment 6

[agoloman]

https://hg.mozilla.org/mozilla-central/rev/f0fe852f1c79

Comment 7

[Thomas Wisniewski [:twisniewski]]

The login page no longer seems to block Firefox for Android, just desktop. However, there's no real way to tell if they're still blocking on Android Firefox once a user tries to log in, so let's keep the intervention there for now as well.

Comment 8

[Robert]

However, there's no real way to tell if they're still blocking on Android Firefox once a user tries to log in

Okay, I thought I would jump in here to help out.

I successfully logged into https://contractorinduction.colesgroup.com.au/account
via my iPhone 15 (IOS 18.5) running Firefox (version 140.3 [57709])

I do not have an Android phone/tablet but I do have a Andriod 8.1 VM (VirtualBox 7.1.10r169112)
I have not started this VM up in years, it has Firefox 68 installed. I gave it a try and I was able to login at:
https://contractorinduction.colesgroup.com.au/account

Since then, however, my Firefox 68 updated itself to version 140.0.3 (Build #2016099943)
Now when I navigate to: https://contractorinduction.colesgroup.com.au/account
I get redirected to: https://contractorinduction.colesgroup.com.au/account/browsernotsupported

So it looks like the Apple IOS version of Firefox is working but the current Android version is not.

Comment 9

[Robert]

UPDATE: I don't know what happened but after playing around with Firefox in the Android VM (restarted VM), I was able to to bring up:
https://contractorinduction.colesgroup.com.au/account

I successfully logged in.

Same version of Firefox (140.0.3 [Build #2016099943]).

Comment 10

[Thomas Wisniewski [:twisniewski]]

Thanks for confirming, Robert! If possible, could you see whether you can also log in without our intervention active? You can disable it at the URL about:compat (pardon the long list of sites there, the find-in-page option should make it a bit easier). Once you click Disable there for any site listed, it will stay disabled just until you restart Firefox (or click Enable in about:compat, of course).

Comment 11

[Robert]

I entered about:compat. Yes there is a long list of bugs: More Information: Bug XXXXXXX
I searched for 1924441 but it is not in the list.

Comment 12

[Thomas Wisniewski [:twisniewski]]

Thank you! From the sound of things, the intervention wasn't active for you, meaning that you were able to log in with out. We might as well get rid of it in that case.

Comment 13

[Thomas Wisniewski [:twisniewski]]

Attachment: Bug 1924441 - remove our UA override for contractorinduction.colesgroup.com.au; r?denschub

Comment 14

[Pulsebot]

Pushed by [e-mail]:
https://github.com/mozilla-firefox/firefox/commit/b0ecd6a5072f
https://hg.mozilla.org/integration/autoland/rev/bfb5038b0ca9
remove our UA override for contractorinduction.colesgroup.com.au; r=denschub,webcompat-reviewers

Comment 15

[amarc]

https://hg.mozilla.org/mozilla-central/rev/bfb5038b0ca9

Comment 16

[Raul Bucata]

The issue is still reproducible using the RC Build

Tested with:

Browser / Version: Firefox 142.0-candidate build 1
Operating System: Windows 10 PRO x64

Comment 17

[Raul Bucata]

Attachment: Screenshot_2.png

Comment 18

[Daniel Holbert [:dholbert]]

(In reply to Thomas Wisniewski [:twisniewski] from comment #7)

The login page no longer seems to block Firefox for Android, just desktop.

This appears to currently be the case for me, FWIW.

Why did we remove the intervention, though? Wouldn't we still like to bypass the blockage on desktop?

(This is back in the "needs-diagnosis" queue because Desktop is still getting blocked, though really it's just a UA block.)

(Removing webcompat:needs-diagnosis and swapping sitepatch-applied for webcompat:needs-sitepatch to reflect what I think is current reality)

Comment 19

[Thomas Wisniewski [:twisniewski]]

Hmm. I removed this when my automated test was passing. Clearly it's not working again :(

These days I usually keep regression tests around just in case we have a regression like this, so hopefully we can catch such cases more quickly next time.

Comment 20

[Thomas Wisniewski [:twisniewski]]

Attachment: Bug 1924441 - re-add our desktop-only UA override for contractorinduction.colesgroup.com.au; r?denschub

Comment 21

[Pulsebot]

Pushed by [e-mail]:
https://github.com/mozilla-firefox/firefox/commit/c15c4a58076c
https://hg.mozilla.org/integration/autoland/rev/54c242241cde
re-add our desktop-only UA override for contractorinduction.colesgroup.com.au; r=webcompat-reviewers,ksenia

Comment 22

[amarc]

https://hg.mozilla.org/mozilla-central/rev/54c242241cde