1929575 - since update 115.17.0esr (64 bits) my computer freezes and firefox takes 100% of the memory

Status: UNCONFIRMED

(Core :: Performance: General, defect)

Description

[RAMAY]

Attachment: version firefox browser.JPG

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:109.0) Gecko/20100101 Firefox/115.0

Steps to reproduce:

since update 115.17.0esr (64 bits) my computer freezes and firefox takes 100% of the memory

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Toolkit::Application Update' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Comment 2

[RAMAY]

Windows 7 professional 64 bits

Comment 3

[BugBot [:suhaib / :marco/ :calixte]]

This bug was moved into the Performance component.

:ramay.thierry, could you make sure the following information is on this bug?

• For slowness or high CPU usage, capture a profile with http://profiler.firefox.com/, upload it and share the link here.
• For memory usage issues, capture a memory dump from about:memory and attach it to this bug.
• Troubleshooting information: Go to about:support, click "Copy raw data to clipboard", paste it into a file, save it, and attach the file here.

If the requested information is already in the bug, please confirm it is recent.

Thank you.

Comment 4

[BugBot [:suhaib / :marco/ :calixte]]

Redirect a needinfo that is pending on an inactive user to the triage owner.
:fdoty, since the bug has recent activity, could you have a look please?

For more information, please visit BugBot documentation.

Comment 5

[Frank Doty [:fdoty]]

Are you still experiencing this issue?

Comment 6

[RAMAY]

Bonjour, oui j'ai toujours le même problème depuis la dernière mise à jour.
Firefox se gèle et prend toute la mémoire de l'ordinateur et gèle l'ordinateur.
Il faut attendre un moment avant de pouvoir reprendre la main sur l'ordinateur

Comment 7

[Frank Doty [:fdoty]]

(In reply to RAMAY from comment #6)

Bonjour, oui j'ai toujours le même problème depuis la dernière mise à jour.
Firefox se gèle et prend toute la mémoire de l'ordinateur et gèle l'ordinateur.
Il faut attendre un moment avant de pouvoir reprendre la main sur l'ordinateur

Can you follow the instructions in comment 3 to help us resolve this issue?