1929834 - am.ticketmaster.com - The seating map is not displayed

Status: RESOLVED DUPLICATE of bug 1924184

(Web Compatibility :: Site Reports, defect, P1)

Description

[railioaie]

Environment:
Operating system: Windows 10
Firefox version: Firefox 132.0

Preconditions:
Clean profile

Steps to reproduce:

1. Navigate to: https://am.ticketmaster.com/tiff/
2. Select a show
3. Observe

Expected Behavior:
The seats map is displayed

Actual Behavior::
The seats map is not displayed

Notes:

• Reproduces regardless of the status of ETP
• Reproduces in firefox-nightly, and firefox-release
• Does not reproduce in chrome

Created from https://github.com/webcompat/web-bugs/issues/143511

Comment 1

[Dennis Schubert [:denschub]]

This might be a hint (or completely unrelated):

Uncaught TypeError: can't access property "remove", e.target.classList is undefined

This thing is a whole <canvas>, so this is hard to debug. Might be a graphics/rendering issue, but might also be something different.

Comment 2

[Jeff Muizelaar [:jrmuizel]]

Attachment: A canvas-rr recording of the problem

This plays back in Chrome with seats but no seats in Firefox

Comment 3

[Jeff Muizelaar [:jrmuizel]]

Actually, it looks like a lot of the drawing is happening with WebGL so it might be good for Kelsey to look too.

Comment 7

[Donal Meehan [:dmeehan]]

:jgilbert this is working in the latest nightly for me.
Are you tracking anything else here or should this be resolved?

Comment 8

[Marc-André Bouvrette]

There are issues that are marked as duplicate, are they working for you? https://lightningchart.com/js-charts/interactive-examples/examples/lcjs-example-0017-largeLineChartXY.html?isList=true

Comment 9

[Donal Meehan [:dmeehan]]

Bug 1929199 is also working for me in the latest nightly. (i.e. lightningchart.com)

Comment 10

[Marc-André Bouvrette]

Not sure what is the flow for nightly to go to an official version, but this looks like something that should be pushed as a hotfix, and not fixed in two major versions

Comment 11

[Donal Meehan [:dmeehan]]

This fix will make the next release, Fx133 ships on 2024-11-26.
Adding comments here to check if anything else will be tracked or if it can be resolved.

Comment 13

[Raul Bucata]

Verified the issue. The following were observed:

On the Release 132 and ESR 128 versions, the issue still reproduces
On Nightly 134 and Beta 133, the issue is fixed

Please let me know if more testing is required after Firefox 133 ships on 2024-11-26

Tested with:

Browser / Version: Firefox Release 132.0.2 (64-bit)/ Firefox Nightly 134.0a1 (2024-11-20) (64-bit) /Firefox Beta 133.b10 (64-bit)/ 128.4.0esr (64-bit)
Operating System: Windows 10 PRO x64

Comment 14

[Mihai Boldan, Desktop QA [:mboldan]]

Also managed to verify this issue on macOS M1 15.1, macOS 14 and Ubuntu 22.04, on Firefox 115.18ESR, Firefox 128.5ESR, Firefox 133.0 and on Firefox 134.0a1.