1936055 - Netflix videos don't play on Linux ARM

Status: NEW

(Release Engineering :: General, enhancement)

Description

[Daniel Bodea [:danibodea]]

Note

• When the user logs into Netflix and attempts to play a video on Ubuntu 24.04.1 ARM and Nightly v135.0a1 aarch64.

Found in

• Nightly v135.0a1 aarch64 (.tar.xz)

Affected versions

• Nightly v135.0a1
• Release v135.0a1 aarch64 (SNAP)

Tested platforms

• Affected platforms: Ubuntu 24.04.1 + ARM
• Unaffected platforms: not tested on Windows/MacOS + ARM

Steps to reproduce

1. Log into Netflix and play a video.

Expected result

• Video plays as expected.

Actual result

• Error: Pardon the interruption
  We're having trouble playing Netflix. Please make sure you're using the latest version of Firefox and try again.
  Learn more at support.mozilla.org/kb/update-firefox-latest-version.
  Error Code F7701-1003

Regression range

• can not determine.

Additional notes

• In both the Nightly aarch64 and Release aarch64, the only plugin available is OpenH264 Video Codec, while Widevine is not installed.

Comment 1

[Julien Cristau [:jcristau]]

This is expected (bug 1935655 comment 8).

Comment 2

[Daniel Bodea [:danibodea]]

The same or similar behavior was also observed in the case of the following streaming platforms:

• Hulu.com - does not play - shows an infinite loading animation
• Max.com - does not play - Message: "Couldn't play content; Error code: 1K-0003"
• canalplus.com - does not play - "Erreur OPES 165 - Aucune ressource n'est disponible pour ce contenu;
  Erreur PERSO-6OPES 165;PERSO-6;Available playsets were found, but none are supported"