193768 - Crashes on load when APPDATA set to a network share

Status: RESOLVED EXPIRED

(Core Graveyard :: Profile: BackEnd, defect)

Description

[Michael Graessle]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.3b) Gecko/20030211 Phoenix/0.5
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.3b) Gecko/20030211 Phoenix/0.5

After install, mozilla crashes on load when APPDATA is set to a network share.
It never gets past the splash screen.

Example of APPDATA:
APPDATA=\\fin321\ProfilesG-L\graessle\Application Data

After changing all instances of APPDATA in registry, Mozilla loaded with no isses.  







Reproducible: Always

Steps to Reproduce:
1. Install on a computer with APPDATA set to a network share
2. Launch
3. Watch splash screen come and go


Actual Results:  
Nothing.  After splash screen disappears, you are back to step 2.

Expected Results:  
It should have launched a window that allows browsing, checking of mail, etc.

This is Win32 only and there is a work arround. 

Work arround sucks as it requires regedit. 

This bug is making it hard to get co-workers to test webcontent in mozilla/netscape.


Also of note is that once you get Mozilla working, it doesn't seem to crash even
with APPDATA set to a network share.  Our admins reset my registiry changes
after it was working and it didn't stop working.  Maybe this isn't APPDATA but
some other aspect of having a roaming profile.

Comment 1

[Andrew Hagen]

Reporter, do you have a Talkback ID?

Comment 2

[Michael Graessle]

No Talkback ID is created.  ( I'm not sure if talkback was installed. )

But, I did find a workaround.  The problem seems to be with the profile manager,
not mozilla.   It seem that the profile manager can't create a profile on a MS
network path.  Works fine if network path is mapped to a local drive letter.

Copying the mozilla profile directory from a working install fixed the issue.

Example of workaround:
Copy directory c:\Documents and Settings\graessle\Application Data\Mozilla
to \\fin321\ProfilesG-L\graessle\Application Data\Mozilla


If the directory \\fin321\ProfilesG-L\graessle\Application Data\Mozilla is
renamed or deleted Mozilla once again quits on start.

Comment 3

[Sönke Schippmann]

This bug seems to be related to bug 162025 - duplicate ?

Comment 4

[Asa Dotzler [:asa]]

Michael, are you still seeing this with 1.7 beta or newer?

Comment 5

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 6

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.