1938111 - [Rollout] No telemetry ping is sent for the chatbot CSAT Microsurvey

Status: VERIFIED FIXED

(Firefox :: Messaging System, defect)

Description

[Marius Coman [:mcoman], Ecosystem QA]

[Affected versions]:

• Firefox Beta 134.0b10 - Build ID: 20241213091550

[Affected Platforms]:

• Windows 10
• macOS 15.1.1
• Ubuntu 24.04

[Prerequisites]:

• Have a profile with the "nimbus.debug" pref set to true in the "about:config" page.

[Steps to reproduce]:

1. Open the browser using the profile from the prerequisites.
2. Navigate to the "about:glean" page and add a tag name in the first field from About Testing.
3. Select the "messaging-system" telemetry pings from the dropdown and click the "Apply settings and submit" button.
4. Navigate to the "about:studies?optin_slug=new-users-sidebar-genai&optin_branch=treatment-a"
5. Navigate to the "about:studies?optin_slug=microsurvey-chatbot-csat-and-productivity-left-position&optin_branch=control&optin_collection=nimbus-preview" URL.
6. Go to the bottom-left part of the screen and click the "Open AI chatbot" sidebar button.
7. Click the "X" button from the top right part of the sidebar.
8. Repeat steps 6 and 7 for two more times.
9. Go to the bottom-left part of the screen and click the "Open AI chatbot" sidebar button.
10. Select any option and click the "Next" button.
11. Navigate to the https://debug-ping-preview.firebaseapp.com/pings/[YourTagName] page and observe the telemetry events.

[Expected result]:

• Messaging system events specific to the chatbot CSAT Microsuvey is displayed.

[Actual result]:

• No messaging system event specific to the chatbot CSAT Microsuvey is displayed at all.

[Additional Notes]:

• This issue is reproducible with both the "Microsurvey: chatbot CSAT and productivity, left position" and the "Microsurvey: chatbot CSAT and productivity, right position" rollouts.
• No telemetry pings are sent regardless of the taken action on the chatbot CSAT Microsuvey.

Comment 1

[Ania]

Thank you for spotting the issue.
I have updated the recipe, removing metrics:blocked, which should resolve it. Please let me know if you still experience it!

Comment 2

[Marius Coman [:mcoman], Ecosystem QA]

Hi Ania and thanks for fixing the issue so quickly!

I have retested and I can confirm that this issue is no longer reproducible and all the telemetry events specific to the chatbot CSAT Microsurvey are generated and sent. Tested using the latest Firefox Beta 134.0b10 - Build ID: 20241213091550.
Based on the above I am closing this issue as Resolved - Fixed.

Comment 3

[Marius Coman [:mcoman], Ecosystem QA]

Based on my latest comment I am marking this issue as Verified - Fixed.