1938114 - [Rollout] Users cannot enroll in the “Microsurvey: chatbot CSAT and productivity” rollouts due to the way the Required Experiments are set

Status: VERIFIED FIXED

(Firefox :: Messaging System, defect)

Description

[Alexandru Bejenaru [:abejenaru], Ecosystem QA]

[Notes]:

• Due to the way the “Required Experiments” section is configured for the rollouts, the user has to be enrolled in any branch from both of the experiments mentioned there. Currently it’s impossible for a user to have been enrolled in both “New” and “Existing Users” experiments thus the targeting will never be met.
• The enrollment condition should be fulfilled if the user was previously enrolled in any branch of either experiment.

[Affected versions]:

• Firefox Beta 134.0b10 BUILD ID: 20241213091550

[Affected Platforms]:

• Windows 10.
• Ubuntu 22.04.
• macOS 14.7.

[Prerequisites]:

• User is or was enrolled in one of the required experiments for the Microsurvey: chatbot CSAT and productivity rollouts; for example in the Treatment A branch of the New users: sidebar + GenAI experiment.

[Steps to reproduce]:

1. Open the browser with the profile from the prerequisites.
2. Try to enroll in the Microsurvey: chatbot CSAT and productivity rollout by adding this user.js file to the profile folder.
3. Restart the browser and observe the behavior.

[Expected result]:

• The user is enrolled in the Microsurvey: chatbot CSAT and productivity rollout successfully.

[Actual result]:

• The user is not enrolled in the Microsurvey: chatbot CSAT and productivity rollout.

[Additional Notes]:

• This issue is reproducible using the right side microsurvey as well.

Comment 1

[Ania]

Hi Alexandru,
I updated the targeting for chatbot microsurveys, selecting only Existing users experiment in Audience.
If this correctly enrolls users that have been enrolled into any branch of the existing users experiment, then I will create two separate rollouts targeting users that have been enrolled into any branch of the *new users sidebar experiment, so we'll have four rollouts total.
Please let me know if this worked!

Comment 2

[Alexandru Bejenaru [:abejenaru], Ecosystem QA]

Hi Ania!

I can confirm that enrollment now works as expected for this scenario, in the Existing Users rollouts (left+right side). I will close this ticket as Verified once we test enrollment in the New Users rollouts as well.

Comment 3

[Marius Coman [:mcoman], Ecosystem QA]

I have verified that this issue is no longer reproducible using the latest Firefox Beta 134.0b10 (Build ID: 20241213091550) on Windows 10, macOS 15.1.1, and Ubuntu 24.04. I can confirm that clients can successfully enroll in the "Microsurvey: chatbot CSAT and productivity, existing users" and the "Microsurvey: chatbot CSAT and productivity, NEW users" rollouts.

Based on this I am closing this issue as Resolved - Fixed.

Comment 4

[Marius Coman [:mcoman], Ecosystem QA]

Based on my last comment I am marking this issue as Verified - Fixed.