Open Bug 1949438 Opened 8 months ago Updated 8 months ago

Crash in [@ mozilla::ipc::GeckoChildProcessHost::OnChannelConnected] with Traps Advanced Endpoint Protection by Palo Alto Networks

Categories

(External Software Affecting Firefox :: Other, defect)

Unspecified
Windows
defect

Tracking

(firefox135 affected, firefox136 affected, firefox137 affected)

Tracking Status
firefox135 --- affected
firefox136 --- affected
firefox137 --- affected

People

(Reporter: aryx, Unassigned)

Details

(Keywords: crash)

Crash Data

99 crashes from 99 installs of Firefox 135.0 and 135.0.1 on Windows 10 and 11, >75% of crashes after Firefox had been running for more than an hour. The reports have the file cyinjct.dll in the stack which is Traps Advanced Endpoint Protection by Palo Alto Networks.

Crash report: https://crash-stats.mozilla.org/report/index/056c91ce-871b-4efc-8a25-6a7740250220

MOZ_CRASH Reason:

MOZ_CRASH(can't open handle to child process)

Top 10 frames:

0  xul.dll  mozilla::ipc::GeckoChildProcessHost::OnChannelConnected(unsigned long)  ipc/glue/GeckoChildProcessHost.cpp:1750
1  xul.dll  IPC::Channel::ChannelImpl::ProcessIncomingMessages(base::MessagePumpForIO::IO...  ipc/chromium/src/chrome/common/ipc_channel_win.cc:361
1  xul.dll  IPC::Channel::ChannelImpl::OnIOCompleted(base::MessagePumpForIO::IOContext*, ...  ipc/chromium/src/chrome/common/ipc_channel_win.cc:483
2  xul.dll  base::MessagePumpForIO::WaitForIOCompletion(unsigned long, base::MessagePumpF...  ipc/chromium/src/base/message_pump_win.cc:490
2  xul.dll  base::MessagePumpForIO::WaitForWork()  ipc/chromium/src/base/message_pump_win.cc:472
2  xul.dll  base::MessagePumpForIO::DoRunLoop()  ipc/chromium/src/base/message_pump_win.cc:457
3  xul.dll  base::MessagePumpWin::RunWithDispatcher(base::MessagePump::Delegate*, base::M...  ipc/chromium/src/base/message_pump_win.cc:59
3  xul.dll  base::MessagePumpWin::Run(base::MessagePump::Delegate*)  ipc/chromium/src/base/message_pump_win.h:79
4  xul.dll  MessageLoop::RunInternal()  ipc/chromium/src/base/message_loop.cc:369
4  xul.dll  MessageLoop::RunHandler()  ipc/chromium/src/base/message_loop.cc:362

Volume has gone down a lot since that initial spike, so this may have been fixed on their end?

Severity: -- → S4
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