1949438 - Crash in [@ mozilla::ipc::GeckoChildProcessHost::OnChannelConnected] with Traps Advanced Endpoint Protection by Palo Alto Networks

Status: NEW

(External Software Affecting Firefox :: Other, defect)

Description

[Sebastian Hengst [:aryx] (needinfo me if it's about an intermittent or backout)]

99 crashes from 99 installs of Firefox 135.0 and 135.0.1 on Windows 10 and 11, >75% of crashes after Firefox had been running for more than an hour. The reports have the file cyinjct.dll in the stack which is Traps Advanced Endpoint Protection by Palo Alto Networks.

Crash report: https://crash-stats.mozilla.org/report/index/056c91ce-871b-4efc-8a25-6a7740250220

MOZ_CRASH Reason:

MOZ_CRASH(can't open handle to child process)

Top 10 frames:

0  xul.dll  mozilla::ipc::GeckoChildProcessHost::OnChannelConnected(unsigned long)  ipc/glue/GeckoChildProcessHost.cpp:1750
1  xul.dll  IPC::Channel::ChannelImpl::ProcessIncomingMessages(base::MessagePumpForIO::IO...  ipc/chromium/src/chrome/common/ipc_channel_win.cc:361
1  xul.dll  IPC::Channel::ChannelImpl::OnIOCompleted(base::MessagePumpForIO::IOContext*, ...  ipc/chromium/src/chrome/common/ipc_channel_win.cc:483
2  xul.dll  base::MessagePumpForIO::WaitForIOCompletion(unsigned long, base::MessagePumpF...  ipc/chromium/src/base/message_pump_win.cc:490
2  xul.dll  base::MessagePumpForIO::WaitForWork()  ipc/chromium/src/base/message_pump_win.cc:472
2  xul.dll  base::MessagePumpForIO::DoRunLoop()  ipc/chromium/src/base/message_pump_win.cc:457
3  xul.dll  base::MessagePumpWin::RunWithDispatcher(base::MessagePump::Delegate*, base::M...  ipc/chromium/src/base/message_pump_win.cc:59
3  xul.dll  base::MessagePumpWin::Run(base::MessagePump::Delegate*)  ipc/chromium/src/base/message_pump_win.h:79
4  xul.dll  MessageLoop::RunInternal()  ipc/chromium/src/base/message_loop.cc:369
4  xul.dll  MessageLoop::RunHandler()  ipc/chromium/src/base/message_loop.cc:362

Comment 1

[Greg Stoll :gstoll]

Volume has gone down a lot since that initial spike, so this may have been fixed on their end?