1952684 - Now that emails are ariving post 1204515 multiple emails are received for some forum posts.

Status: RESOLVED FIXED

(support.mozilla.org :: Users and Groups, defect)

Description

[Matt]

Attachment: EMail one Header

Following the landing of bug 1204515 email began again for forum posts after a months hiatus. Now a significant proportion of email are multiples in response to a single forum post. Some posts see four emails dispatched over a period of minutes

For example, see the header from the first of todays duplicates. and the sdummary of message Id's below

A quick summary of the emails in response to https://support.mozilla.org/en-US/questions/1497573?utm_campaign=questions-reply&utm_source=notification&utm_medium=email#answer-1716712

Message-ID: <[e-mail]>
Feedback-ID: ::1.us-west-2.55Fn+vAtbDnVeXugvv+YsUqxmqRyBI6wITuZhQVE8SU=:AmazonSES

Message-ID: <[e-mail]>
Feedback-ID: ::1.us-west-2.55Fn+vAtbDnVeXugvv+YsUqxmqRyBI6wITuZhQVE8SU=:AmazonSES

Message-ID: <[e-mail]>
Feedback-ID: ::1.us-west-2.55Fn+vAtbDnVeXugvv+YsUqxmqRyBI6wITuZhQVE8SU=:AmazonSES

Comment 1

[Wayne Mery (:wsmwk)]

Same here, but not consistently. A couple I have only gotten one message, some 2, some 3, the last one this evening I got 7 copies.

Comment 2

[Michele Rodaro [michro]]

Not only from forum posts but also from edits to support articles (SuMo). I received 2 identical emails for the same edited article. The only difference I noticed in the source (but I'm not an expert) is in the hour of the "From": 12:28:52 vs. 12:28:53

From - Sat Mar 8 12:28:52 2025
X-Account-Key: account4
X-UIDL: GmailId195758364dfb1283
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
X-Mozilla-Keys:
Delivered-To: my gmail address
Received: by 2002:a05:7022:61a4:b0:98:1174:53df with SMTP id n36csp23748dln; Sat, 8 Mar 2025 03:28:20 -0800 (PST)

From - Sat 8 Mar 12:28:53 2025
X-Account-Key: account4
X-UIDL: GmailId1957583654e95512
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
X-Mozilla-Keys:
Delivered-To: [e-mail]
Received: by 2002:a05:7022:61a4:b0:98:1174:53df with SMTP id n36csp23747dln; Sat, 8 Mar 2025 03:28:20 -0800 (PST)

Comment 3

[Tim Maks van den Broek [:mad_maks]]

i have the same, indeed for some topics not all

Comment 4

[Alice Wyman]

https://github.com/mozilla/sumo/issues/2239 Some users are receiving duplicated e-mail notifications

Comment 5

[Tasos Katsoulas [:tasos]]

A fix has been released to prod. Marking this as resolved