195330 - Mail lost when moving mail from IMAP folder to local folder

Status: RESOLVED INVALID

(MailNews Core :: Networking: IMAP, defect)

Description

[Tom Tyson]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.2.1) Gecko/20021130
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.3b) 

Selected oldest message in inbox up to last message in 2002, ~1200 messages. 
Dragged messages to a folder under 'Local Folders'.  Churned (this is normal).
eventually operation completed, but it appears that in addition to the 
Copy,Delete operation on the selected folders, a Delete was perfomed on most of
the remaining mail in the inbox ~1300 messages.

This was the 1.3b version of Mozilla.

Email was deleted without being copied anywhere.  No recovery by the user possible.

Reproducible: Didn't try

Steps to Reproduce:
see steps above, I don't have a way to reproduce the exact conditions.



Expected Results:  
Moved e-mail should have been moved, other mail (not selected) should have remained.

I will log a separate bug about the inability of Mozilla to accept e-mail
restored on the exchange (IMAP) server.

Comment 1

[David :Bienvenu]

I can't reproduce this - can you try with a 1.5b build?

Comment 2

[Tom Tyson]

It's not reproducable, it happened to me only once, and once to a friend here in
the office, with 1.4 or newer.  In both cases a lot of mail was being moved.

Comment 3

[Tom Tyson]

This issue continues to occur with Mozilla 1.6.

~6000 messages in an IMAP inbox on an exchange server,
moved ~1400 to a local folder.  All messaged were eventually
deleted.  E-mail was restored by using the 'restore deleted'
function of the exchange server with Outlook.

This is a relatively common occurrence in my office when 
moving 1000+ messages at a time.

Comment 4

[Stefan Moebius]

Don't know if this is related by I seem to have lost >1000 mails from an IMAP
folder without even trying to move them (at least AFAIK).

Comment 5

[robin webbe]

This just happened to me (4/21/04) after highlighting two files, right clicking,
selecting "Move To", then selecting a local folder.  The two messages appear in
the target folder without a subject, dated 12/31/1969, and are unviewable.  The
same thing happens if "Copy To" is tried instead of move (but timestamp has no
date, just incorrect time).

PC, Red Hat 9, Moz 1.6 (20040113)

Comment 6

[robin webbe]

7/9/2004 - this happened to me when highlighting 2 messages, right click, select
move or copy to local folder (from IMAP Inbox). The two messages appear in
the target folder without a subject, dated 12/31/1969, and are unviewable.
Single message move or copy is fine.  Mozilla 1.7 (Gecko/20040616), Red Hat
Linux R9 (2.4.20-31.9), Intel P4 2.4 GHz. 

Comment 7

[dfrgw]

This data loss behavior happened to me about 7 times since I started using
Thunderbird 0.5 and happened again yesterday with a 2004-08-08 0.8 branch
nightly on win32.  The subject, body, and attachments are all blank, and the
timestamp is dated 01/01/1970 (likely due to time zone difference with comment
#6).  However, contrary to comment #6, this has only ever happened to me with
single message moves (likely because I typically don't move several messages at
once).  This seems to occur more often when I am connecting to an IMAP server
over a slow GPRS connection and switch rapidly from viewing messages to moving
messages.

Comment 8

[robin webbe]

9/9/2004 - When highlighting 3 messages, right click, select
copy to local folder (from IMAP Inbox). Two of the three messages are ok
(multiple move on other msgs. was done prev. w/o incident).  The third msg 
appeared in the target folder without a subject, dated 12/31/1969, and was
unviewable.  This message had a reply associated with it.
Single message move or copy is fine.  Mozilla 1.7 (Gecko/20040803), Red Hat
Linux R9 (2.4.20-31.9), Intel P4 2.4 GHz. 

Comment 9

[Bob Horvath]

This has happened to me several times.  Usually what happens is our exchange
server complains that my mailbox is getting full, so I use a filter to find
messages older than 30 days.  Then I move them to my Save folder under my Local
Folders, and after a while there is nothing left in my INBOX.  All the old and
all the new messages are gone. 

I then get them restored by the Exchange admin.  When I login using Mozilla, it
is  as if there is an immediate expunge that occurs with all the messages marked
Deleted.  

The workaround for me then is to get them to restore the deleted messages and
then  use a python script to delete the "Deleted" flags for all deleted
messages.  Then I can proceed to move the messages in smaller numbers at a time.

Comment 10

[Wayne Mery (:wsmwk)]

Reporter: 'This was determined to be a conflict between black ice and firefox.'
->INVALID

Comment 11

[robin webbe]

when we switched to a new email server (a hardware/software solution) the
problem went away. the old one was aix based (using its email daemon) and there
was a segment size limit of 256k in effect. the new system (mirapoint) is linux
based.