copaair.com - Unable to create an account, stuck loading after accepting Terms and Conditions
Categories
(Web Compatibility :: Site Reports, defect, P1)
Tracking
(Webcompat Priority:P1, Webcompat Score:9, firefox136 affected, firefox137 affected, firefox138 affected)
People
(Reporter: ctanase, Unassigned, NeedInfo)
References
()
Details
(Keywords: webcompat:needs-diagnosis, webcompat:site-report, Whiteboard: [webcompat-source:product])
User Story
platform:windows,mac,linux,android impact:workflow-broken configuration:general affects:all branch:release diagnosis-team:networking user-impact-score:1600
Attachments
(1 file)
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258.96 KB,
image/png
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Details |
FF vs Chrome.png
Environment:
Operating system: Windows 11/10
Firefox version: Firefox 136.0.1 (release)/138
Preconditions:
- Clean profile
Steps to reproduce:
- Navigate to: https://www.copaair.com/en-gs/enrollment/
- Fill in the required fields.
- Click on "Create an account".
- Accept the Terms and Conditions.
Expected Behavior:
Account gets created, welcome window shown.
Actual Behavior:
Stuck loading on the Terms and Conditions window.
Notes:
- Reproducible on the latest Firefox Release and Nightly
- Reproducible regardless of the ETP setting
- Works as expected using Chrome
Created from webcompat-user-report:21ba2197-0fc7-48f4-99dc-c120d570e8f3
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Comment 1•1 month ago
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Since nightly and release are affected, beta will likely be affected too.
For more information, please visit BugBot documentation.
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Comment 2•1 month ago
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On clicking the button, I see a
Uncaught TypeError: can't access property "innerText", document.querySelector(...) is null
but no idea what it's looking for.
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Comment 3•1 month ago
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Here's a profile for that infinite stuck https://share.firefox.dev/4bGK9jx with nsHttp:5 logging enabled
It looks like we never finish the https://apicm.copaair.com/loyalty/createProfile request.
I wonder if necko folks can take a look about this first.
there's definitely something networking related happening.
I see the following in wireshark:
TLSv1.3 Record Layer: Alert (Level: Warning, Description: Close Notify)
Opaque Type: Application Data (23)
Version: TLS 1.2 (0x0303)
Length: 19
[Content Type: Alert (21)]
Alert Message
Level: Warning (1)
Description: Close Notify (0)
Unclear if the server is broken by itself, or if we are doing something wrong.
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Comment 5•13 days ago
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Kershaw - can you take a look since Valentin is on PTO for 2 weeks? Thanks
Description
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