1959304 - YubiKey (U2F) not reliably recognised in Auth0 (Nightly bin / ArchLinux)

Status: NEW

(Core :: DOM: Device Interfaces, defect, P3)

Description

[Olivier Mehani [:shtrom]]

When logging in to sso.mozilla.org via Auth0, I sometimes, but not always, get a message telling me that “This browser does not support the use of security keys”.

This doesn't always happen, and either “Show other options”, then choosing security key again, or a simple refresh of the page seem to solve the problem.

This is on 139 Nightly, but has been happening on previous versions too.

ArchLinux x86_64 using upstream binary builds.

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

The severity field is not set for this bug.
:cmartin, could you have a look please?

For more information, please visit BugBot documentation.

Comment 2

[Chris Martin [:cmartin]]

Perhaps John Schanck would be the right person to investigate this?

Comment 3

[John Schanck [:jschanck] (out of office Aug 11-18)]

I haven't been able to reproduce this myself. My best guess is that the request to use a security key is being made before the document has focus. We should probably show a tab modal consent prompt informing the user that the site wants to use a security key in this case.