1960105 - sporadically can't compact [Gmail]/Trash folder

Status: NEW

(MailNews Core :: Database, defect, P1)

Description

[ujx51]

Attachment: Error Message

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:137.0) Gecko/20100101 Firefox/137.0

Steps to reproduce:

Using T-Bird mail normally. After reading a message I click the delete button and get an error message about not being able to compact the [Gmail]/Trash folder.

This is new since the update to 137.0. I'm using 137.0.1. The OS is Linux.

Actual results:

I get an error message about not being able to compact the [Gmail]/Trash folder. The exact message is: The folder '[Gmail]/Trash on [e-mail]' could not be compacted because writing to folder failed. Verify that you have enough disc space, and that your have write privileges to the file system, then try again. Sometimes after that the entry inbox goes blank and I have to restart T-Bird

Expected results:

Read email should have been moved to Trash folder with on issues or error messages.

Comment 1

[Corey Bryant]

Can you try to repair the Trash folder?

Kai, any thoughts?

Comment 2

[ujx51]

I'm pretty sure I tried repairing the folder previously but I just did it again to be sure. I will update status in a couple of days.

Comment 3

[Kai Engert [:KaiE:]]

Have there been any recent changes to folder compact code?

Comment 4

[Kai Engert [:KaiE:]]

Can this be reproduced using any gmail account, or just with some?

Comment 5

[Heather Ellsworth]

Have there been any recent changes to folder compact code?

Here is some recent folder compact changes: bug 1925117

Comment 6

[Ben Campbell]

Does the refusal to compact happen consistently (i.e. every time you delete a message in that folder), or is it more sporadic?
Is it only that folder, or are there others?

Comment 7

[ujx51]

It's sporadic and so far it's only happened on this folder.

Comment 8

[ujx51]

Happened again just now. Nothing done any different than normal. Just deleted a read email and got the pop up about not being able to compact.

Comment 9

[Ben Campbell]

Stupidly, it only just occurred to me that compaction has logging, so switching it on might throw up some clues!
eg export MOZ_LOG="compact:3"
(or even "compact:5", but that prints out logging for every single message in the folder being compacted).

The log message at the start of the compaction is:
"AsyncCompactFolders() starting compaction of {n} folders"
So it'd be interesting to see from there to wherever the error is thrown up.

Comment 10

[ujx51]

Two questions: 1) I'm embarrassed to say that I am unable to determine where T-Bird is logging any compaction errors. I did the export MOZ_LOG="compact:3" and then restarted T-Bird from the command line. Multiple errors show up but nothing regarding compaction so any help with that would be appreciated. 2) Since the Trash folder that's having the issues is linked directly to my Gmail account, why is T-Bird even trying to compact this folder since it resides (I think) on Google's servers?

Comment 11

[Magnus Melin [:mkmelin]]

See https://wiki.mozilla.org/MailNews:Logging#MOZ_LOG_FILE

Comment 12

[Magnus Melin [:mkmelin]]

Compaction is the operation of cleaning up the file that stores messages, locally. When a message is deleted it's first only marked as deleted and hidden. Then compaction comes along and removes it from the actual storage later.