1962813 - Certain website content for video or cloud game streaming services does not play content.

Status: UNCONFIRMED

(GeckoView :: Media, defect)

Description

[gman10501]

Issue:
Certain website content for video or cloud game streaming services does not play content. Website examples provided below.

Tested Environment:
Android Studio - Emulator - Android 13 (Running on tablet specs)
Samsung Tablet - T720 Model - Android 14 - LineageOS v21-20240612-Nightly-gts4lvwifi

Geckoview Version:
Channel: "geckoview"
Version: "137.0.20250414091429"

Tested Websites:
https://www.crunchyroll.com/
Message "Oops. Something went wrong." will display when video is selected.

https://www.amazon.com/Amazon-Video/b/?&node=2858778011&ref=dvm_MLP_ROWNA_US_1
When a video is selected, the website loading bar will appear and update; however, the video does not play.

https://www.xbox.com/en-us/play (Runs perfectly on tablet, but not emulator)
Game will appear loading, Xbox splash screen will appear, but immediately will get kicked out of the game with an error message.

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

The severity field is not set for this bug.
:calu, could you have a look please?

For more information, please visit BugBot documentation.

Comment 2

[Cathy Lu [:calu]]

Are you allowing the websites to "play DRM-controlled content"?

Comment 3

[gman10501]

I am not sure if DRM is on by default when using Geckoview. It seems to work on the tablet and not the Android emulator. Also, tried testing on a Raspberry Pi5 with an Android Automotive image and the same failed results were produced. I did get to experiment with how it works on Firefox browser and I got similar results when using Xbox Cloud gaming and Prime Video when the DRM plugin (Widevine Content Decryption Module provided by Google Inc.); however, the Crunchyroll steaming service was still working. Additionally, when I disabled the video codec plugin (OpenH264 Video Codec provided by Cisco Systems, Inc), the Crunchyroll streaming service produced the message "Oops. Something went wrong." after selecting a video.

Comment 4

[gman10501]

It is also important to note that the tested emulator is also running on Android Automotive while matching tested tablet specs.

Comment 5

[Cathy Lu [:calu]]

Hey John, would you be able to look into this bug?

Comment 6

[Cathy Lu [:calu]]

Hey John, just a friendly ping to take a look at these un-playable media sites.