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Categories
(Web Compatibility :: Knowledge Base, defect)
Tracking
(Not tracked)
People
(Reporter: tthorpelpn, Unassigned, NeedInfo)
References
(Blocks 1 open bug)
Details
(Keywords: webcompat:platform-bug)
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:139.0) Gecko/20100101 Firefox/139.0
Steps to reproduce:
tried to open a game in Facebook (that has always worked)
Actual results:
went to black screen with message "Sorry, your browser does not support this feature. Please use a different browser and try again."
Expected results:
game should have come up ... it always has until this update!
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Updated•1 day ago
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Updated•1 day ago
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Hello, thank you for the bug report! I tried to reproduce the issue without success. I logged into Facebook and played a few games but all of them worked well and no errors were received. Would you mind answering a few questions so we can investigate this further?
- Can you please leave a link to the affected game?
- Does this issue happen with a new profile? Here is a link on how to create one: https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles
- Does this issue happen with latest nightly? Here is a link from where you can download it: https://www.mozilla.org/en-US/firefox/channel/desktop/
- Does this issue happen when Firefox is in Troubleshoot Mode? Here’s a link on how to enable it: https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-troubleshoot-mode
Moving the Product to ‘Web Compatibility’ and the Component to ‘Knowledge Base’. Please change if there’s a better fit, thank you.
Description
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