Open Bug 1984400 Opened 1 year ago Updated 3 months ago

Hammock AssetView (Platinum?) can cause Crash in [@ RtlAllocateHeap | astmcwebextension3.dll | LdrpGetFromMUIMemCache]

Categories

(External Software Affecting Firefox :: Other, defect)

Product:
External Software Affecting Firefox
Component:
Other
Platform:
Unspecified
Windows 11
Type:
defect

Tracking

(firefox-esr115 ?, firefox-esr128 ?, firefox-esr140 affected, firefox142 affected, firefox143 affected, firefox144 affected)

Tracking Flags:
Tracking Status
firefox-esr115 --- ?
firefox-esr128 --- ?
firefox-esr140 --- affected
firefox142 --- affected
firefox143 --- affected
firefox144 --- affected

People

(Reporter: aryx, Unassigned)

References

Details

(Keywords: crash)

Crash Data

148 crash reports, all on Windows 11.

The crash reports checked contain (version can be different):

astCrypt.dll 	13.0.0.1001	21146159BDDD4F61A4DDA6039ADDF7BB2	astCrypt.pdb	Hammock Corporation
astMC.dll 	13.2.3.1023	23B056116D6C4D4F84AD2610C01711C636	astMCDLL.pdb	株式会社ハンモック
Ø astMCWebExtension3.dll 	13.2.3.1001	D8647D5B0ADF4FBA96089323D2ECF61B1	astMCWebExtension3_DLL.pdb	株式会社ハンモック

Crash report: https://crash-stats.mozilla.org/report/index/56d0a3ee-99ba-42e5-9178-196e50250821

Reason:

EXCEPTION_ACCESS_VIOLATION_READ

Top 10 frames:

0  ntdll.dll  RtlAllocateHeap
1  astMCWebExtension3.dll  astMCWebExtension3.dll@0x4d43c
2  astMCWebExtension3.dll  astMCWebExtension3.dll@0x46e42
3  astMCWebExtension3.dll  astMCWebExtension3.dll@0x4b2e5
4  astMCWebExtension3.dll  astMCWebExtension3.dll@0x4c5ed
5  astMCWebExtension3.dll  astMCWebExtension3.dll@0x7b717
6  astMCWebExtension3.dll  astMCWebExtension3.dll@0x5a2f4
7  astMCWebExtension3.dll  astMCWebExtension3.dll@0x7b717
8  astMCWebExtension3.dll  astMCWebExtension3.dll@0x44db9
9  astMCWebExtension3.dll  astMCWebExtension3.dll@0x49f86

This crash seems to be happening at startup, and we're seeing it with versions 13.2.3.1001 - 13.2.4.4201 of astmcwebextension3.dll.

I have contacted Hammock to see if we can debug what's going on.

Severity: -- → S4
See Also: → 1941719

These are the 20 most frequent signatures for this module.

Crash Signature: [@ RtlAllocateHeap | astmcwebextension3.dll | LdrpGetFromMUIMemCache] → [@ RtlAllocateHeap | astmcwebextension3.dll | RtlVirtualUnwind | RtlRaiseException | astmcwebextension3.dll | <unknown in combase.pdb>] [@ RtlAllocateHeap | astmcwebextension3.dll | LdrpGetFromMUIMemCache] [@ RtlAllocateHeap | astmcwebextension3.dll | R…
Crash Signature: RtlVirtualUnwind | tmumevt64.dll | astmcwebextension3.dll | LdrpCallInitRoutine] → RtlVirtualUnwind | tmumevt64.dll | astmcwebextension3.dll | LdrpCallInitRoutine] [@ RtlAllocateHeap | astmcwebextension3.dll | RtlpxVirtualUnwind | astmcwebextension3.dll | kfapi::CFolderDefinitionStorage::_LoadRegistry]

Updated the signatures keeping only those with more than 5 crashes in the past month, the rest is noise.

Crash Signature: [@ RtlAllocateHeap | astmcwebextension3.dll | RtlVirtualUnwind | RtlRaiseException | astmcwebextension3.dll | <unknown in combase.pdb>] [@ RtlAllocateHeap | astmcwebextension3.dll | LdrpGetFromMUIMemCache] [@ RtlAllocateHeap | astmcwebextension3.dll | R… → [@ RtlAllocateHeap | astmcwebextension3.dll | RtlpxVirtualUnwind | astmcwebextension3.dll | kfapi::CFolderDefinitionStorage::_LoadRegistry] [@ astmcwebextension3.dll | SHGetSpecialFolderLocation] [@ astmcwebextension3.dll | RtlAllocateHeap | astmcwebext…
You need to log in before you can comment on or make changes to this bug.