Closed Bug 1986546 Opened 3 months ago Closed 2 months ago

SUMO Update for Stock market suggestions

Categories

(support.mozilla.org :: Knowledge Base Content, task)

Product:
support.mozilla.org
Component:
Knowledge Base Content
Type:
task

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: nsuresh, Assigned: ffloare, NeedInfo)

References

Details

Did you check out the steps and FAQs for submitting requests to the CX content team? (yes or no)? [REQUIRED]

**Note: Learn more at https://mozilla-hub.atlassian.net/wiki/spaces/MSS/pages/21430745/Mozilla+Support+Content **
Yes

IMPORTANT NOTICE: FOR TIMELY PUBLICATION, CONTENT REQUESTS MUST BE SUBMITTED AT LEAST 14 DAYS BEFORE THE RELEASE DATE, ENABLING THE SUMO TEAM TO MAKE THEM LIVE WITHIN 48 HOURS POST-RELEASE. PLEASE ENSURE THAT ALL SUBMITTED INFORMATION, INCLUDING FEATURE DETAILS AND VISUAL ASSETS, IS FINAL. IN THE EVENT OF ANY UNFORESEEN CHANGES OR DELAYS NECESSITATING A PUSH TO A SUBSEQUENT RELEASE, PROMPTLY INFORM US TO PREVENT PUBLISHING AS PER THE ORIGINAL SCHEDULE.

Content access restriction: Is the content restricted to staff or under embargo (yes or no)? [REQUIRED]

Note: If yes, ensure ‘Advanced Fields’ are visible by selecting ‘Show Advanced Field’ at the top right, then scroll to ‘Security’ and check ‘Confidential Mozilla Employee Bug (non-security)’.
No

Attention: Any content not marked as confidential will be accessible to both NDAd and non-NDAd contributors with a Bugzilla account. Drafts for non-confidential content will also follow the same access policy, being open to comments for anyone with the link. Non-confidential Bugzillas can benefit from contributions by community contributors, while confidential Bugzillas will be handled exclusively by staff.

Product (ensure to select only one product for each ticket. If your request involves multiple products, file an individual Bugzilla for each)

Choose one below and delete others. [REQUIRED]
Firefox for Desktop (Windows)
Firefox for Desktop (macOS)
Firefox for Desktop (Linux)

Select the type of request.

Choose one or more below and delete others. [REQUIRED]
KB content update

Please summarize the request, emphasizing any user-facing changes. Include historical context or background information if it helps users understand the new features or changes. [REQUIRED]

This is for Suggest Online users only We're looking at displaying real-time stock suggestions for our Suggest Online users.
Some documents:

Even though it's for a small population, this is a highly visible change and can affect user perception. We'd like to create a paragraph around what this is, what the impact is and mention that not everyone can see it in an existing SUMO page.

This is only for US population in Fx 143. However, this will also be available for UK, DE, IT, FR users with an opt-in prompt either starting Fx 143 or Fx 144.

We would also like to share that we're getting this data from the Polygon API (and that this data is not our own).

##Are the user-facing changes mentioned above for the production release, or is the feature/change experimental/ beta? (Production, Experimental or Beta) [REQUIRED]
**Note: Specify if the user-facing changes mentioned above are final, experimental, or in beta. This information is crucial for determining the appropriate support and documentation level needed. Please note that SUMO KB articles only support the production version for Firefox.
This is for production release and is a highly visible change in experience.

Are the new features or changes region-specific? Are they going to be released in a gradual rollout? [REQUIRED]

**Note: Please confirm if these features or changes are limited to specific geographic regions and if they will be implemented gradually. Knowing this helps us tailor our documentation and support resources appropriately.
Yes, this will only be available in US for Suggest Online users without the opt-in prompt. In UK, DE, FR, IT, it will be avialable with the opt-in prompt. Since the team is waiting on translations, we're not sure if outside US will be in Fx 143 or Fx 144.

Please indicate if this is an on- or off-train release [REQUIRED]

**Note: If applicable, add the product version number to the end of the Summary field using the format: Summary [Product V123]. If this is an off-train release, please use the format: Summary [Product off-train].
On-train, targeting Fx 143 (Sept 16)

What is the anticipated release date? [REQUIRED]

Note: Content is typically published at, or within, 48 hours of the release.
Sept 16, 2025

Does the content need to be published prior to the release date? If so, when? [REQUIRED]

Note: If you don’t let us know if this date changes, it will be published on this date
On or before will be good

Does the content need to be localized in any languages outside of EN-US? If yes, please indicate which languages. [REQUIRED]

Note: A minimum of 10 days is required for translation requests.
Yes, en-UK, French, Italian, German.

Please include any related JIRA/Github/Bugzilla tickets, documentation, demos or practical use cases. [REQUIRED]

https://mozilla-hub.atlassian.net/browse/SSPGM-359

Please include links to any design assets, visuals, figma files, etc. [REQUIRED]

Note: Ensure to submit only final visual assets relevant to the Production release, excluding Nightly or Beta images, and favor 'Light mode' UI screenshots over 'Dark mode'
https://www.figma.com/design/HlHYKdDVCszbbpjuovBDjg/S-S-Online-Explorations?node-id=2406-87736

Please add instructions for testing that will enable us to replicate the expected product behavior. [REQUIRED]

Does the content need approval before publishing? If yes, identify the one approver responsible for this task.

Note: Minor changes such as string updates are directly handled in SUMO, and will not lead to the generation of a pre-publishing draft. [REQUIRED]
Yes, approver would be Nive Suresh and Chris Bellini

(removing comment, change of plan)

https://app.asana.com/1/90589597529/project/1203460865189761/task/1211226718750006?focus=true

Assignee: nobody → ffloare
Status: NEW → ASSIGNED

Nive, Chris, here's the document that contains the stock suggestion updates to existing KBs about Firefox Suggest.

If you feel that the information about stock market suggestions is not enough, we can always write a new KB focusing strictly on these suggestions.

Also, would you be able to review it ASAP this week? Thanks.

Flags: needinfo?(nsuresh)
Flags: needinfo?(cbellini)
See Also: → 1969990, 1982565

Just reviewed and added a bunch of comments!

Flags: needinfo?(flaviusone)
Flags: needinfo?(alice.wyman)

I don't have access to the google doc linked by Flavius in comment 3 and there is no option to request access. I did submit a revision to update this Firefox Suggest article with new screenshots and text changes that's pending review, in case it helps.

Flags: needinfo?(alice.wyman)
Flags: needinfo?(flaviusone)

Two Firefox Suggest articles, https://support.mozilla.org/en-US/kb/firefox-suggest/ and https://support.mozilla.org/en-US/kb/firefox-suggest-faq/ were updated to add this paragraph about stock market suggestions:

You can also access stock market information directly from the address bar. Polygon API provides these suggestions, and you’ll need to opt in to Firefox Suggest to get the most accurate data. See Get custom suggestions in the Firefox address bar for more information.

The added paragraph links to https://support.mozilla.org/en-US/kb/custom-suggestions-firefox-address-bar ... which is a Page Not Found for me. (Restricted access, maybe?) Also, If this new feature is for fx143 and above, both articles should have {for fx143} tags around the paragraph. I have revisions pending to add those tags. Flavius, can you review?
See https://support.mozilla.org/en-US/kb/firefox-suggest/history and https://support.mozilla.org/en-US/kb/firefox-suggest-faq/history

Flags: needinfo?(ffloare)

(from comment #6)

Two Firefox Suggest articles, https://support.mozilla.org/en-US/kb/firefox-suggest/ and https://support.mozilla.org/en-US/kb/firefox-suggest-faq/ were updated to add this paragraph about stock market suggestions:

You can also access stock market information directly from the address bar. Polygon API provides these suggestions, and you’ll need to opt in to Firefox Suggest to get the most accurate data. See Get custom suggestions in the Firefox address bar for more information.

The added paragraph links to https://support.mozilla.org/en-US/kb/custom-suggestions-firefox-address-bar ... which is a Page Not Found for me. (Restricted access, maybe?) Also, If this new feature is for fx143 and above, both articles should have {for fx143} tags around the paragraph. I have revisions pending to add those tags. Flavius, can you review?
See https://support.mozilla.org/en-US/kb/firefox-suggest/history and https://support.mozilla.org/en-US/kb/firefox-suggest-faq/history

https://support.mozilla.org/en-US/kb/custom-suggestions-firefox-address-bar is still a Page Not Found. Can this be fixed or should both articles be edited to remove the sentence that includes the link?

An Address bar autocomplete suggestions in Firefox article exists. Does this match?

New KB here. The other updates linking to it should work now.
For the other remarks and contributions, I'll review and approve them (if needed) on Friday, directly within these KB's history page.

I'll close this bug.

Status: ASSIGNED → RESOLVED
Closed: 2 months ago
Flags: needinfo?(ffloare)
Resolution: --- → FIXED
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