Firefox Gmail MFA titan key
Categories
(Firefox :: Untriaged, defect)
Tracking
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People
(Reporter: 1knjx9ids, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:143.0) Gecko/20100101 Firefox/143.0
Steps to reproduce:
Attempting to sign into my gmail account on PC using Firefox. I enter my email and password, then I am redirected to the MFA page and receive a pop up from Firefox prompting me to touch my USB Titan security key.
Gmail is no longer recognizing MFA via USB Titan key while using Firefox. Issue started Sep 1st. Previously, I had no issues signing into gmail with USB Titan key MFA.
Actual results:
After touching the Titan key, gmail displays the following error: There was a problem. Try using your security key again or try another way to verify it’s you.
I tried using the security key again, but received the same error. I tried clearing cache and cookies in Firefox. I also tried a private Firefox window. I tried restarting my pc, but received the same error. I tried disabling my firewall and ad blockers, but still received the same error.
I tested the Titan key to ensure the device works. I successfully used it to sign into my Lastpass account in Firefox without issue.
Finally, I tried signing into gmail using a different browser, which was successful. This problem is only happening to gmail in Firefox.
Expected results:
Gmail should have accepted my MFA from firefox browser and allow me to sign into my account.
There's already a bug report about this. Please leave a comment there to say that is affecting Windows users too: Bug 1971969.
(In reply to 08xjcec48 from comment #1)
There's already a bug report about this. Please leave a comment there to say that is affecting Windows users too: Bug 1971969.
*** This bug has been marked as a duplicate of bug 1971969 ***
Hello and thank you. I can't seem to leave a comment on the existing ticket. I am getting an error saying I don't have permission when I save the comment.
I don't know why you're getting that error, but I left a comment there myself. Hopefully a Mozilla developer will be able to look into it soon.
Description
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