Open Bug 1998361 Opened 6 months ago Updated 2 months ago

www.doctolib.de - Firefox is an unsupported browser when trying to launch a video conferece session

Categories

(Web Compatibility :: Site Reports, defect, P1)

Product:
Web Compatibility
Component:
Site Reports
Platform:
ARM
Android
Type:
defect

Tracking

(Webcompat Priority:P3, Webcompat Score:1, firefox144 affected, firefox145 affected, firefox146 affected)

Status:
ASSIGNED
Project Flags:
Webcompat Priority P3
Webcompat Score 1
Tracking Flags:
Tracking Status
firefox144 --- affected
firefox145 --- affected
firefox146 --- affected

People

(Reporter: rbucata, Assigned: twisniewski)

References

(
URL
)

Details

(4 keywords, Whiteboard: [webcompat-source:web-bugs][webcompat:sightline][webcompat:diagnosis:ua-sniffing][webcompat:core])

User Story

platform:android
impact:unsupported-feature
configuration:general
affects:all
branch:release
diagnosis-team:video-conferencing
user-impact-score:0
outreach-assignee:denschub
outreach-contact-date:2025-12-18

Attachments

(2 files)

Chr vs FF Android
177.45 KB, image/png
Details
Bug 1998361 - add a webcompat intervention for www.doctolib.de; r?ksenia
48 bytes, text/x-phabricator-request
Details | Review

Environment:
Operating system: Android 15
Firefox version: Firefox Mobile 146.0

Steps to reproduce:

  1. Navigate to: https://www.doctolib.de/appointments/eyJfcmFpbHMiOnsibWVzc2FnZSI6Ik56TXdNRFV3TlRFeU1RPT0iLCJleHAiOm51bGwsInB1ciI6ImFwcG9pbnRtZW50In19--8828380aa4726a4c5e5f887a55ae459629f24c25e979d14373b22c722b2de264/telehealth_diagnostic
  2. Tap on the "GERAT PRUFEN" button and observe

Expected Behavior:
Redirects to a page where the browser mic and camera are verified

Actual Behavior:
Browser unsupported error shown

Notes:

  • Reproduces regardless of the status of ETP
  • Reproduces in firefox-nightly, and firefox-release
  • Does not reproduce in chrome

Created from https://github.com/webcompat/web-bugs/issues/186920

Attached image Chr vs FF Android —

Does not reproduce on Windows

Since nightly and release are affected, beta will likely be affected too.
For more information, please visit BugBot documentation.

status-firefox145: --- → affected
Whiteboard: [webcompat-source:web-bugs] → [webcompat-source:web-bugs][webcompat:sightline]
Severity: -- → S2
User Story: (updated)
Webcompat Priority: --- → P1
Webcompat Score: --- → 8
Keywords: webcompat:needs-contact, webcompat:needs-diagnosis, webcompat:needs-sitepatch
Priority: -- → P1

Chromemask works, and audio and video work with chromemask.

We should do both outreach and should chromemask the site (as ksenia already indicated I believe).

Flags: needinfo?(twisniewski)
Flags: needinfo?(dschubert)
Keywords: webcompat:needs-diagnosis
Whiteboard: [webcompat-source:web-bugs][webcompat:sightline] → [webcompat-source:web-bugs][webcompat:sightline][webcompat:diagnosis:ua-sniffing]
Flags: needinfo?(twisniewski)
Keywords: leave-open
Assignee: nobody → twisniewski
Status: NEW → ASSIGNED
Pushed by twisniewski@mozilla.com: https://github.com/mozilla-firefox/firefox/commit/34ede80bb52f https://hg.mozilla.org/integration/autoland/rev/aa281fed4543 add a webcompat intervention for www.doctolib.de; r=ksenia,webcompat-reviewers
User Story: (updated)
Webcompat Score: 8 → 1

I emailed them.

User Story: (updated)
Flags: needinfo?(dschubert)
Keywords: webcompat:needs-contact → webcompat:contact-in-progress
Webcompat Priority: P1 → P3
Whiteboard: [webcompat-source:web-bugs][webcompat:sightline][webcompat:diagnosis:ua-sniffing] → [webcompat-source:web-bugs][webcompat:sightline][webcompat:diagnosis:ua-sniffing][webcompat:core]
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