2002451 - Firefox Nightly 147.0a1 unable to click into text box - topdesk

Status: RESOLVED DUPLICATE of bug 2002481

(Core :: General, defect)

Description

[Neoony]

Attachment: B7mPTZ4jlt.gif

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:147.0) Gecko/20100101 Firefox/147.0

Steps to reproduce:

Currently on 147.0a1 (2025-11-25) (64-bit)
Worked fine 21-November-2025 (not sure which version/build)

This week I updated Nightly

However at the self hosted instance of the Support system topdesk.com
I am unable to click into text boxes. Therefore unable to reply at support tickets at all.
Also does not work in private mode with no extensions. Meanwhile works fine in Edge.

Just cant click into the text box, no cursor appears, cant type.
Seems to work in some other text boxes e.g. name of the ticket

Not sure what info might be useful
I will paste what I see in "inspect" which highlights the box

Let me know if I can provide some more info.
I dont think there is any test/demo instance of topdesk available.

<div id="c3KK_UT" aria-label="Action" aria-labelledby="c3KK_UT c3KK_US" class="f33 j3" guielement="pt-richtextarea" handle="new-entry-field-actie" lmask="[FG][MOD][FD]" mpar="c3KK_UN" mstyles="pt-new" mtype="rtarea" style="display: block; visibility: visible; top: 23px; left: 0px; width: 1261px; height: 140px;" data-read-only="false">
<div id="c3KK_UT_iframestyle" style="display:none;line-height:1.5;background-color:transparent;color:#3a3a3a;padding:6px;cursor:default;text-align:left;font-family:'Open Sans', Verdana, sans-serif;font-size:13px;font-weight:normal;font-style:normal;"></div>
<div id="cke_editor2" class="cke_2 cke cke_reset cke_chrome cke_editor_editor2 cke_ltr cke_browser_gecko" dir="ltr" lang="en" role="application" aria-labelledby="cke_editor2_arialbl"><span id="cke_editor2_arialbl" class="cke_voice_label">Rich Text Editor, editor2</span><div class="cke_inner cke_reset" role="presentation"><span id="cke_2_top" class="cke_top cke_reset_all" role="presentation" style="height: auto; user-select: none;"><span id="cke_15" class="cke_voice_label">Editor toolbars</span><span id="cke_2_toolbox" class="cke_toolbox" role="group" aria-labelledby="cke_15" onmousedown="return false;"></span></span><div id="cke_2_contents" class="cke_contents cke_reset" role="presentation" style="height: 200px;"><iframe src="" frameborder="0" style="width: 100%; height: 100%;" class="cke_wysiwyg_frame cke_reset" title="Action Add an entry" tabindex="0" allowtransparency="true"></iframe></div></div></div></div>

<div id="cke_editor2" class="cke_2 cke cke_reset cke_chrome cke_editor_editor2 cke_ltr cke_browser_gecko" dir="ltr" lang="en" role="application" aria-labelledby="cke_editor2_arialbl"><span id="cke_editor2_arialbl" class="cke_voice_label">Rich Text Editor, editor2</span><div class="cke_inner cke_reset" role="presentation"><span id="cke_2_top" class="cke_top cke_reset_all" role="presentation" style="height: auto; user-select: none;"><span id="cke_15" class="cke_voice_label">Editor toolbars</span><span id="cke_2_toolbox" class="cke_toolbox" role="group" aria-labelledby="cke_15" onmousedown="return false;"></span></span><div id="cke_2_contents" class="cke_contents cke_reset" role="presentation" style="height: 200px;"><iframe src="" frameborder="0" style="width: 100%; height: 100%;" class="cke_wysiwyg_frame cke_reset" title="Action Add an entry" tabindex="0" allowtransparency="true"></iframe></div></div></div>

<div class="cke_inner cke_reset" role="presentation"><span id="cke_2_top" class="cke_top cke_reset_all" role="presentation" style="height: auto; user-select: none;"><span id="cke_15" class="cke_voice_label">Editor toolbars</span><span id="cke_2_toolbox" class="cke_toolbox" role="group" aria-labelledby="cke_15" onmousedown="return false;"></span></span><div id="cke_2_contents" class="cke_contents cke_reset" role="presentation" style="height: 200px;"><iframe src="" frameborder="0" style="width: 100%; height: 100%;" class="cke_wysiwyg_frame cke_reset" title="Action Add an entry" tabindex="0" allowtransparency="true"></iframe></div></div>

<div id="cke_2_contents" class="cke_contents cke_reset" role="presentation" style="height: 200px;"><iframe src="" frameborder="0" style="width: 100%; height: 100%;" class="cke_wysiwyg_frame cke_reset" title="Action Add an entry" tabindex="0" allowtransparency="true"></iframe></div>

<iframe src="" frameborder="0" style="width: 100%; height: 100%;" class="cke_wysiwyg_frame cke_reset" title="Action Add an entry" tabindex="0" allowtransparency="true"></iframe>

Actual results:

I am unable to click into text boxes at topdesk.com support system. Therefore unable to reply at support tickets at all.

Expected results:

I should be able to type into those text boxes.

Comment 1

[Neoony]

Attachment: 3RYCX3thVP.png

Comment 2

[Neoony]

Attachment: 2Q7hLDo1ht.png

Comment 3

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Core::Disability Access APIs' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Comment 4

[Alice0775 White]

Probably, this is duplication of Bug 2002481.

Comment 5

[Neoony]

Indeed it seems the same

Comment 6

[Neoony]

Duplicate https://bugzilla.mozilla.org/show_bug.cgi?id=2002481
2002481 is more specific with more info now
Resolving 2002451 as duplicate