Open Bug 2004768 Opened 1 day ago Updated 1 day ago

Firefox does not share troubleshooting data

Categories

(support.mozilla.org :: Forum, defect)

Product:
support.mozilla.org
Component:
Forum
Platform:
Desktop
Windows
Type:
defect

Tracking

(Not tracked)

People

(Reporter: denyshon, Unassigned)

Details

Steps to reproduce:

  1. Go to https://support.mozilla.org/questions/new/firefox/form
  2. Click Share Data.

Actual results:
An error message is displayed.

Expected results:
The data is pulled successfully.

Environment:
First device: latest Windows 11, Firefox: 145.0.2
Second device: latest Windows 10, Firefox MSiX 145.0.2

Context:
resource://app/defaults/permissions has not been changed (and includes SUMO). Creating (the first time, then resetting) the webchannel.allowObject.urlWhitelist pref resolves the issue until the next browser restart. The issue is reproducible in fresh profiles.

PS I've failed to find a person who can reproduce, so it should be something specific.

The Bugbug bot thinks this bug should belong to the 'Firefox for Android::General' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Component: Untriaged → General
Product: Firefox → Firefox for Android

Clarifications: webchannel.allowObject.urlWhitelist can be set to any value (including empty); the issue remains resolved on Firefox restart, but reappears in time (on system restart maybe?)

OS: Unspecified → Windows
Product: Firefox for Android → Firefox
Hardware: Unspecified → Desktop
Version: unspecified → Firefox 145
Component: General → Untriaged

Why does it keep changing the product?..

Component: Untriaged → Forum
Product: Firefox → support.mozilla.org
Version: Firefox 145 → unspecified
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